Appointments data included in core service scheduling solution


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Apr 2021

Business value

Outlook availability information is not currently considered in scheduling. This means schedulers have to switch between two separate tools (Outlook and Dynamics 365) to get a complete view of availability, which can lead to scheduling errors and time lost in rescheduling. Including Outlook data in core service scheduling will increase schedulers’ productivity and reduce avoidable scheduling errors.

Feature details

With this feature, core service scheduling operation uses appointments in conjunction with bookings to provide availability information during the scheduling process. The Schedule Board view will also show appointments in addition to bookings.