Status reason filter for timeline
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
|Enabled for||Public preview||Early access||General availability|
|Users, automatically||-||Feb 1, 2021||Apr 5, 2021|
The timeline control provides an easy and immersive experience to view a customer’s history across cases, accounts, or contacts. Filters provide agents with the ability to quickly adjust what data they see in the timeline. Multiple filters can be applied at the same time to ensure agents can always find what they are looking for.
The status reason filter is added for this release. Status reason give you another level of granularity when filtering activities. A common use for the status reason filter will be to quickly view all the draft emails on a timeline.
Configure timeline (docs)