Reassign an environment from one Azure Active Directory organization to another (through Microsoft Support)

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Admins, makers, marketers, or analysts, automatically Mar 2021 Apr 2021

Business value

Protect business continuity and allow customers keep their Business Central environments running in situations where their Azure Active Directory (Azure AD) organization layout changes.

Feature details

In some cases, the Azure AD organization of a Business Central customer changes after they acquire a Business Central environment. For example, this can occur if business entities merge, or if an acquisition takes place, or if the customer decides to use one Azure AD organization in a specific region and stop using other Azure AD organizations that they created in other regions. It also can happen if the environment was mistakenly created by the reselling partner for the wrong Azure AD organization.

In all such cases, the customers want to preserve the Business Central environments they created for the original Azure AD organizations, and link them to the new ones instead.

In this release wave, we are adding a new capability to Business Central online so that Microsoft Support can reassign an environment from one Azure AD organization to another, based on the partner's support request. When logging such support requests, the partner must provide proof of their delegated admin rights in both Azure AD tenants as well as a confirmation from the customer that the environment move is authorized by them.