Overview of Dynamics 365 Connected Store 2021 release wave 2


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Dynamics 365 Connected Store is a turnkey software as a service (SaaS) solution that gathers and analyzes observational signals and line-of-business data to create insights and to automate actions for retailers in their stores. Connected Store brings together computer vision and AI to help transform the retail store experience. By utilizing data from video cameras, Connected Store delivers real-time actionable recommendations that can make retail store operations more efficient, improve customer experiences, and bridge the physical and digital divide by offering benefits to retailers that are traditionally available only to online retailers.

Dynamics 365 Connected Store enables you to:

  • React to environmental triggers: Ensure that customer needs are met effectively and quickly by equipping store managers and employees with actionable alerts triggered by store activity, such as long checkout lines. Access to automated, sensor-driven reporting is standardized and available in-the-moment for immediate action.

  • Understand and optimize your space: Take advantage of real-time and historical dashboards that inform you on the status of your space and the change that occurs within it. Optimize staffing and merchandising decisions using AI-driven insights around the shoppers visiting a store on any given day and time. Reports are accessible to employees, managers, and even stakeholders outside of the immediate environment, such as a regional store manager.

  • Empower long-term decision making: Predict the ideal future behaviors as your environment status changes over time. Get stronger insights with each passing day.

Connected Store achieves this by using the following hybrid approach:

  • Intelligent edge: A managed gateway in the store that converts camera streams into observational data sent to the cloud.

  • Intelligent cloud: A multitenant SaaS solution that correlates observational signals from the edge to provide insights and trigger actions for the retailer.

  • Prebuilt AI models: Out-of-the-box and ready to use retail-industry-specific AI models that apply computer vision and AI to a physical space.

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