Plan and prepare for Microsoft Cloud for Financial Services in 2022 release wave 1

Important

The 2022 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2022 to September 2022. In this article, you'll find the product overview and what's new and planned for Microsoft Cloud for Financial Services.

Overview

Microsoft Cloud for Financial Services provides capabilities to manage financial services data at scale and makes it easier for financial services organizations to improve their customer experience, coordinate engagement, and drive operational efficiency. By bringing together capabilities from Microsoft Dynamics 365, Microsoft 365, and Microsoft Azure, Microsoft Cloud for Financial Services expedites a financial services organization's ability to achieve its digital transformation. Our commitment is to offer industry-relevant data gravity and interoperability that comes to life at the application layer in a consistent and meaningful way, while enabling high-value scenarios, seamlessly extended, and enriched by premier industry partners.

With 2022 release wave 1, we're focusing on three primary dimensions:

  • Data gravity, interoperability, and analytics: Reduce barriers to entry by simplifying the flow of data into the Microsoft Cloud for Financial Services. Ensure consistency across operational and analytical applications to allow financial institutions the freedom to adopt capabilities as they're ready, with little to no effort—while streamlining the flow of data across applications.

  • New high-value scenarios: Expand the value of Unified customer profile to offer deep customer understanding across wealth management and general insurance while capturing new views on the customer. Tune purpose-built AI-powered insights to meet the unique demands of new industries, while also improving employee productivity with cutting edge document intelligence to accelerate customer onboarding. Finally, improve customer engagement by leveraging high-value services in Dynamics 365 to streamline consultation appointment scheduling and intelligent customer outreach to engage with customers on their terms.

  • Rich partner network: Enable our ecosystem to deeply integrate to the Microsoft Cloud for Financial Services and extend its value, helping to further accelerate the data flywheel. Align cloud assets and ecosystem by meeting the demands of specific verticals to ensure that Microsoft Cloud for Financial Services can support industry-relevant business outcomes.

For official product documentation and training for Microsoft Cloud for Financial Services, see:

RSS Subscription Updates to Microsoft Cloud for Financial Services 2022 release wave 1

Investment areas

Investment areas

Financial services data models
To help banks and other financial services organizations take advantage of Microsoft Cloud for Financial Services quickly, with their business model supported out of the box, we're introducing extensions to Common Data Model and the Retail banking data model that are applicable across financial services.

Retail banking
We've further enhanced our offering for the retail banking industry, strengthening customer intelligence with new enhancements to Unified customer profile, Loan tracker, and Banking customer intelligence.

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Microsoft Cloud for Financial Services below:

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.