What's new and planned for Dynamics 365 Marketing
This topic lists features that are planned to release from April 2022 through September 2022. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2021 release wave 2 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Collaborative apps
Collaborate across people, departments, and applications to create engaging campaigns.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Take action with your customers in more ways by raising triggers from a journey to run another journey or Power Automate flow | Admins, makers, marketers, or analysts, automatically |
Feb 1, 2022 |
- |
Apr 27, 2022 |
| Personalize interactions using a unified view of customer activity across Dynamics 365 Marketing, Sales, and Customer Service | Admins, makers, marketers, or analysts, automatically |
Apr 27, 2022 |
- | Jun 2022 |
| Trigger journeys based on data changes in any Dynamics 365 app to engage customers at the right time without writing any code | Admins, makers, marketers, or analysts, automatically | - | - | Jun 2022 |
| Collaborate across your organization to create the best marketing campaigns possible using the built-in Microsoft Teams chat | Admins, makers, marketers, or analysts, automatically |
Feb 1, 2022 |
- | Sep 2022 |
Data and AI
Enable moments-based marketing with real-time event-based journey orchestration for all business scenarios.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Quickly personalize emails using predefined dynamic text, without the need to know the underlying data structure | Admins, makers, marketers, or analysts, automatically |
Feb 1, 2022 |
- |
Apr 27, 2022 |
| Connect Dynamics 365 Customer Insights with customer journey orchestration when using your own data lake | Admins, makers, marketers, or analysts, automatically |
Mar 31, 2022 |
- | May 2022 |
| Quickly create emails with enhanced reusable content fragments | Admins, makers, marketers, or analysts, automatically |
Apr 27, 2022 |
- | Jun 2022 |
| Measure campaign effectiveness with a new channel analytics dashboard | Admins, makers, marketers, or analysts, automatically | May 2022 | - | Jul 2022 |
| Win customer attention by creating conditional dynamic content with easy-to-use no-code experiences | Admins, makers, marketers, or analysts, automatically | May 2022 | - | Jul 2022 |
Moments-based
Leverage the power of data and AI to personalize interactions across the customer journey.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Create individualized journeys by adding conditions based on attributes captured as part of the event trigger | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 27, 2022 |
| Improved email layout templates for faster content creation | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 27, 2022 |
| Use additional triggers to create customer journeys | Admins, makers, marketers, or analysts, automatically |
Mar 1, 2022 |
- |
Apr 27, 2022 |
| Use outbound subscription centers in real-time journeys | Admins, makers, marketers, or analysts, automatically | - | - | May 2022 |
| Create emails faster with precise drag-and-drop, in-context menu, and easy-select interactions | Admins, makers, marketers, or analysts, automatically |
Apr 26, 2022 |
- | May 2022 |
| Continue the conversation with your customers by taking action on their SMS replies | Admins, makers, marketers, or analysts, automatically | - | - | Jun 2022 |
| Create more personalized journey variations using multiple journey branches | Admins, makers, marketers, or analysts, automatically | Jun 2022 | - | Jul 2022 |
| Improve engagement by using journeys to send reminders to respond to a call to action | Admins, makers, marketers, or analysts, automatically | Jun 2022 | - | Aug 2022 |
| Target the right contacts and leads using the reimagined, easy-to-use segmentation builder | Admins, makers, marketers, or analysts, automatically | Jun 2022 | - | To be announced |
* You are able to opt into some features as part of early access on January 31, 2022, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.