What's new and planned for Dynamics 365 Marketing

This topic lists features that are planned to release from April 2022 through September 2022. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2021 release wave 2 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Collaborative apps

Collaborate across people, departments, and applications to create engaging campaigns.

Feature Enabled for Public preview Early access* General availability
Take action with your customers in more ways by raising triggers from a journey to run another journey or Power Automate flow Admins, makers, marketers, or analysts, automatically Feb 1, 2022 - Apr 27, 2022
Personalize interactions using a unified view of customer activity across Dynamics 365 Marketing, Sales, and Customer Service Admins, makers, marketers, or analysts, automatically Apr 27, 2022 - Jun 2022
Trigger journeys based on data changes in any Dynamics 365 app to engage customers at the right time without writing any code Admins, makers, marketers, or analysts, automatically - - Jun 2022
Collaborate across your organization to create the best marketing campaigns possible using the built-in Microsoft Teams chat Admins, makers, marketers, or analysts, automatically Feb 1, 2022 - Sep 2022

Data and AI

Enable moments-based marketing with real-time event-based journey orchestration for all business scenarios.

Feature Enabled for Public preview Early access* General availability
Quickly personalize emails using predefined dynamic text, without the need to know the underlying data structure Admins, makers, marketers, or analysts, automatically Feb 1, 2022 - Apr 27, 2022
Connect Dynamics 365 Customer Insights with customer journey orchestration when using your own data lake Admins, makers, marketers, or analysts, automatically Mar 31, 2022 - May 2022
Quickly create emails with enhanced reusable content fragments Admins, makers, marketers, or analysts, automatically Apr 27, 2022 - Jun 2022
Measure campaign effectiveness with a new channel analytics dashboard Admins, makers, marketers, or analysts, automatically May 2022 - Jul 2022
Win customer attention by creating conditional dynamic content with easy-to-use no-code experiences Admins, makers, marketers, or analysts, automatically May 2022 - Jul 2022

Moments-based

Leverage the power of data and AI to personalize interactions across the customer journey.

Feature Enabled for Public preview Early access* General availability
Create individualized journeys by adding conditions based on attributes captured as part of the event trigger Admins, makers, marketers, or analysts, automatically - - Apr 27, 2022
Improved email layout templates for faster content creation Admins, makers, marketers, or analysts, automatically - - Apr 27, 2022
Use additional triggers to create customer journeys Admins, makers, marketers, or analysts, automatically Mar 1, 2022 - Apr 27, 2022
Use outbound subscription centers in real-time journeys Admins, makers, marketers, or analysts, automatically - - May 2022
Create emails faster with precise drag-and-drop, in-context menu, and easy-select interactions Admins, makers, marketers, or analysts, automatically Apr 26, 2022 - May 2022
Continue the conversation with your customers by taking action on their SMS replies Admins, makers, marketers, or analysts, automatically - - Jun 2022
Create more personalized journey variations using multiple journey branches Admins, makers, marketers, or analysts, automatically Jun 2022 - Jul 2022
Improve engagement by using journeys to send reminders to respond to a call to action Admins, makers, marketers, or analysts, automatically Jun 2022 - Aug 2022
Target the right contacts and leads using the reimagined, easy-to-use segmentation builder Admins, makers, marketers, or analysts, automatically Jun 2022 - To be announced

* You are able to opt into some features as part of early access on January 31, 2022, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.