Plan and prepare for Dynamics 365 Field Service in 2022 release wave 1
Important
This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
The 2022 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2022 to September 2022. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Field Service.
Overview
Dynamics 365 Field Service is an industry-leading field service management application that allows companies to transform their service operations by connecting people, places, and things to deliver customer-centric experiences. It includes capabilities such as work order management, resource scheduling, and asset management. Dynamics 365 Field Service allows organizations to move from paper-based reactive service to deliver proactive and predictive world-class service, empowering digital transformation and allowing innovative business models such as outcome-based service.
In this next release, the focus will be on usability improvements, enhancements on the new schedule board, and the general availability of the Windows app for Field Service mobile.
For official product documentation and training, see:
- Dynamics 365 Field Service product page.
- Dynamics 365 Field Service training on Microsoft Learn.
Updates to Dynamics 365 Field Service 2022 release wave 1
Tip
Download the release overview guide and share with your team as you plan to onboard the new capabilities included in this release wave.
* Overview guide available in English version only
Investment areas
To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Field Service below:
For application administrators
User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.
Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.
Get the most out of Field Service
| Helpful links | Description |
|---|---|
| Release plan | View all capabilities included in the release. |
| Product updates | Stay up to date on latest product updates. |
| Release calendar | Know important release milestones. |
| Licensing | Improve your understanding of how to license Field Service. |
| Product documentation | Find documentation for Field Service. |
| User community | Engage with Field Service experts and peers in the community. |
| Upcoming events | Find and register for in-person and online events. |
| Product trials | Get started with Field Service. |