Deepen – Explore untapped areas

For IT/data administrators

Manage ongoing configuration to support growth and additional use cases.

Drive value with the Customer Insights app

Increase your knowledge of the Customer Insights app to drive value within your organization:

• Understand what customers are doing on your website and mobile app with digital analytics
• Augment profiles with customer sentiment
• Orchestrate hyper-personalized experiences with customer journey orchestration
• Combine customer data with financial, operational, and unstructured IoT data for limitless analytics

Self-guided learning modules

Deepen your knowledge of Dynamics 365 Customer Insights at your own pace using Learn’s self-guided modules:

• Unlock customer intent with Dynamics 365 Audience insights
• Enrich data and predictions with Audience insights

Note

To explore other roles and content, see Overview of adoption framework for Customer Insights.