Envision – Visualize the possibilities 

For marketing/sales/service teams

Learn how Customer Insights can help your organization drive more informed personal and digital interactions.

Deliver unmatched customer experiences with Customer Insights

See how you can unify all your customer data to get a single view of your customers with Dynamics 365 Customer Insights:

• Unify ecosystem-wide data with a flexible customer data platform
• Learn about new innovations for the Microsoft customer data platform
• Read about the top 3 customer data platform trends for 2021
• Discover the power of CDPs and how to build customer trust and loyalty in retail
• Connect patient journeys and personalize healthcare with Microsoft CDP

See Customer Insights in action across industries

Learn how industry experts are powering the entire customer journey

 

 

 

 

 

 

 

Hear from experts on customer data platforms

Learn how Dynamics 365 Customer Insights can empower your sales, marketing, and services teams to personalize customer engagement with a customer data platform:

• The rise of customer data platforms, with David Raab
• CDP is key to customer journey orchestration, with Thomas Wieberneit
• The future of Customer Data Platforms, with Futurum

Self-guided learning modules

Discover Dynamics 365 Customer Insights at your own pace using Learn’s self-guided modules:

• Unlock customer intent with Dynamics 365 Audience insights

Note

To explore other roles and content, see Overview of adoption framework for Customer Insights.