Prepare – Ready your organization

For marketing/sales/service teams

Understand the business use cases and insights powered by Customer Insights.

Discover the customer data that matters to your organization

Activate insights for meaningful engagement:

• Discover the most important metrics you’re not tracking – Harvard Business Review
• Explore the CDP
• See an overview of Dynamics 365 Customer Insights

Note

View the complete Customer Insights documentation for additional information.

Self-guided learning modules

Discover Dynamics 365 Customer Insights at your own pace using Learn’s self-guided modules:

• Unlock customer intent with Dynamics 365 Audience insights

Note

To explore other roles and content, see Overview of adoption framework for Customer Insights.