Videos

[This topic is pre-release documentation and is subject to change.]

Dynamics 365 Virtual Agent for Customer Service demo

Take a look at the Virtual Agent for Customer Service capabilities that can help you engage customers, empower employees, optimize operations, and transform products.

Watch a Dynamics 365 Virtual Agent for Customer Service demo

Product videos

View product videos to dive deeper into Virtual Agent functionality.

Create, test, and deploy your bot

This overview video walks you through how to create your first bot and create a custom topic (a dialogue you author). Additionally, it shows how to test your topic in real time and deploy your bot to a test website to see how it will look from your end user's perspective.

Watch this video: Create, test, and deploy your bot

Create a new PowerApps environment

This short feature video shows you how to create your own custom environments that can house your bot as well as any flows needed for your bot.

Watch this video: Create a new PowerApps environment

Use variables and expressions in bot topics

This short feature video shows you how to use variables to remember user responses for later and how to use expressions together with variables to create dynamic branches within your dialogue tree.

Watch this video: Use variables and expressions in bot topics

Enhance bot capabilities with Microsoft Flow

This feature video shows you how to use Microsoft Flow to extend the capabilities of your bot, including connecting to your custom back-end systems, your Dynamics 365 for Customer Engagement instance, or anything else supported by Microsoft Flow connectors.

Watch this video: Enhance bot capabilities with Microsoft Flow

Use analytics and chat transcripts to improve bot performance**

Watch this video: Use analytics and chat transcripts to improve bot performance