Learn the basics

[This topic is pre-release documentation and is subject to change.]


  • A preview feature is a feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback. Preview features aren’t meant for production use and may have limited or restricted functionality.
  • We expect changes to this feature, so you shouldn’t use it in production. Use it only in test and development environments.
  • Microsoft doesn't provide support for this preview feature. Microsoft Dynamics 365 Technical Support won’t be able to help you with issues or questions. Preview features aren't meant for production use and are subject to a separate supplemental terms of use.

When you open the Dynamics 365 assistant app in Teams on your mobile device, you’ll see the home page. This home page provides high-level information on the meetings and insight cards that are specific to you. Typically, the home page displays the following:

Home page full view

  1. Highlighted meetings
  2. Highlighted insights
  3. Settings

Highlighted meetings

Meetings for the current day are displayed along with participants, regarding, and related entities. To learn more, see Working with meetings.

Highlighted insights

The highlighted insights section displays the insight cards that are most important and with relevant information about what you must do next. You can perform the defined actions on the cards such as open, send email, snooze, or dismiss. You can open the card to see the details and what the card is about. To learn more, see Use assistant to guide customer communications.


The settings option allows you to change your organization, send feedback, and get information about the app version.

View settings page

The organization option helps you to change the organization and view the information regarding the selected organization. To learn more, see Change sales organization.

To send feedback, select Share feedback. A pop-up appears at the bottom of the screen with these options: Tell us what you like and Tell us how we can get better. Select the appropriate feedback option. On the feedback form, enter the information that you want to share with us and your email. Sharing your email ID is optional; if you share, it helps us to gather more information on the feedback that you have shared and communicate with you about the status. After you enter the necessary information, select Send.

Here is an example of a Tell us what you like feedback form.

Tell us what you like feedback form

See also

Install Dynamics 365 assistant application on Microsoft Teams