Frequently Asked Questions
This section contains answers to frequently asked questions about signing up for a trial, buying a subscription, and using Business Central. You can also learn how to get technical support.
Is Business Central available in my country?
Business Central is available in a limited number of markets, but new countries are added through Microsoft-led localization or through partner-led localization on a quarterly basis. For more information, see Countries and Translations Supported.
How do I get Business Central?
To help you get ready for doing business in Business Central, you can launch assisted setup guides, videos, or help topics for selected setup tasks. For more information, see Getting Ready for Doing Business.
When you are ready to buy Business Central, you can find a Business Central partner on the I'm looking for a solution provider page.
Where do I go if I have questions?
If you have questions about Business Central that you can't find an answer for in this documentation, you can ask the Business Central community. For more information, see Dynamics 365 Business Central community.
From the community home page, you can also find links to our blogs where you can also find tips and tricks. For more information, see Dynamics 365 Business Central Blog and Dynamics 365 Business Central Support Blog.
Finally, you can contact your Business Central reselling partner. For more information, see the How do I get technical support? section.
Why can't I find that capability in my Business Central?
Did you read about a new capability in the release plan or on our blog recently? In that case, your Business Central might not have been upgraded to the latest version yet. If the capability is published as an extension in AppSource, then there is a delay between the extension being announced and its availability in AppSource.
Are there any differences between an on-premises deployment and the cloud version of Business Central?
Yes. Some Cloud-based features may run on premises in certain cases and others are not supported at all. For more information, see Features not implemented in on-premises deployments of Dynamics 365 Business Central.
Can I get training in Business Central?
Yes, you can. But currently, you have to ask your reselling partner. If you don't know who that is, find a Business Central partner on the I'm looking for a solution provider page.
If you have access to Microsoft CustomerSource, you can get access to the Imagine Academy site with eLearning material. For more information on how to get access, see the Microsoft Dynamics 365 training page.
How do I get technical support for Business Central?
Business Central is sold through partners, and you should contact your reselling partner to get help with technical problems. If your Business Central partner then cannot resolve the problem, they will raise a support ticket with Microsoft.
For more information, see Help and Support.
Why does Help describe functionality that I cannot access?
If your Experience setting on the Company Information page is set to Essential, then UI elements for the Manufacturing and Service Management features are not visible to you because they require the Premium experience. A text note is inserted in high-level help topics for these feature areas. For more information, see Changing Which Features are Displayed.
Where is the save button?
There is no save button on pages like in other programs that you might be familiar with. In Business Central, changes that you make to a field are automatically saved as soon as you move to the next field or close the page, as long as there are no errors. When you make changes to a field and move to another field, you will see the text Saving in the top-right corner of the page, which will quickly change to Saved if no errors occur. If an error occurs, the text will change to Not Saved.
What email address can I use with Business Central?
Business Central requires that you use a work, or school, email address to sign up. Business Central does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others.
If you try to sign up with a personal email address, you will get a message indicating to use a work or school email address. For more information, see Troubleshooting Self-Service Sign-Up.
If you want to deploy Business Central on-premises, then you can use other authentication methods. For more information, see Deployment of Dynamics 365 Business Central.
Do I have to buy Office 365?
No. But if you want to experience Business Central as fully integrated with Office 365, you can sign up for a 1-month free trial of Office 365 here.
If the account you sign up with is a non-Office 365 work account (such as email@example.com), and you have an Office 365 subscription, then you can associate your domain (mysolution.com) with the Office 365 subscription. For more information, see Get help with Office 365 domains.
If you do not have an Office 365 subscription, and you do not want to buy one, then, when you sign up, we provision a new Azure Active Directory tenant for you so that you have access to the Azure portal where you have access to advanced administration tools.
What is the integration with Office 365 about?
Business Central is fully integrated with Office 365 so that you can navigate freely between Office 365 apps and Business Central using the app launcher. In Business Central, you can open data in Excel, print reports using Word, and you can work with your Business Central data in Outlook, for example. For more information, see Using Business Central as your Business Inbox in Outlook.
Can I extend my 30-day “New Company” trial period?
Yes. When the expiration date for your trial period is approaching we will display a notification to alert you when you sign in. The notification contains a link to the Extend Trial Period guide that you can use to extend your trial period. The extra 30 days start the moment you choose Extend Trial in the guide. You can extend the trial period one time yourself. After that, a Microsoft partner can extend it for another 30 days. For more information, see Extend Your Trial Version. To contact a Microsoft partner in your country or region now, see the list of phone numbers in CustomerSource.
It may take up to two business days to complete the trial extension process.
Our administrator has moved me to another plan to give me another role, but I still see the same Role Center in Business Central?
This is a bit complicated, but it looks like your administrator didn't change your Role Center and assign user groups that match the new license. Essentially, your access to Business Central is determined by the type of plan (license) that you have - this sets permissions and your default Role Center page. You can change your Role Center manually in My Settings, but if you are moved to another plan, such as moving you from the Business plan to the Team Members plan, you might see the old Home because your permissions were not changed.
Can I cancel my subscription?
Yes, but depending on how you signed up to Business Central, your data can be deleted or preserved. For more information, see Canceling Business Central.
Can I use multi-factor authentication?
Sure. If you do, you might need an app password in order to send email messages. App passwords give an app or a device access to your email account. The steps for getting an app password vary, depending on your email provider. For more information, see the help from your provider. For example, if you're using Outlook, see Create an app password for Office 365.
Using Business Central as Your Business Inbox in Outlook
Using Business Central without Outlook
Changing Basic Settings
Working with Business Central
Getting answers to questions
Managing Users and Permissions
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