Help URL

Listing details Description Requirements
6. Help URL You need to provide an URL for a distinct help page where prospects can find different types of online product help. The help page needs to include online documentation that can be used as help. Your Help Link should be a landing page on your website where one can find help resources, such as documentation, FAQs, step-by-step guides, webinars, etc. Required

Formatting

  • The Help page can be in any language. We do recommend that your help information is in English and are formatted as PDF-files.
  • There needs to be a clear distinction between the support and the help site. We require two separate pages (i.e. the link to the support and the help page cannot be the same).

Structure

  • Provide an URL for a distinct help page, where prospects can find different types of online product help.

The help page needs to include online documentation that can be used as help.

  • Types of online help that you can include on your help page are:
  • Instructions on set up/how to get started
  • Links to existing videos and documentation
  • Links to the most frequently asked questions

Example of a help site that is set up according to our best practices: Foodware's help page

  • Use the dropdown box to choose which countries your offer supports.

Tip

Example: of the help link-, supported countries/regions-, supported languages and app version fields (cf. point 6,7,8 and 9) in the "Listing details" section of Partner Center:

Storefront Detail - Support & Help Links

Support URL

Customer support Description Requirements
20. Support URL Formatting Your support page can be in any language. If not available in English Support contact details must be provided via an attached document. It is a requirement that you provide different (i.e. more than two) contact options on your app landing page. Required

There needs to be a clear distinction between the support and the help site. We require two separate pages (i.e. the link to the support and the help page cannot be the same).

Structure

  • You need to provide an URL for a distinct support page where prospects can find different contact options.

The support page needs to include the following contact options and docs:

  • Email
  • Phone number
  • Live-chat (if possible)
  • Address
  • Include the time frame for your reply (such as within 1-2 business days).

How to upload your support page to Partner Center?

  • Enter the URL to your app's support page.

Tip

Example: of a support page that is set up according to our best practices: EOS Solutions' support page.