Help and support links

Item Description
Help link You need to provide a URL for a distinct help page where prospects can find different types of online product help. The help page needs to include online documentation that can be used as help. Your Help Link should be a landing page on your website where one can find help resources, such as documentation, FAQs, step-by-step guides, webinars, and so on.

About the help page:

  • The Help page can be in any language.
  • There needs to be a clear distinction between the support and the help site. We require two separate pages (unless a single page covers all Help Link and Support Link requirements).

What should I include on my help page?

  • You should include online documentation that can be used as help
  • Examples are FAQs, step-by-step guides, instructions on how to get started, learn more documents, videos etc.)

For more information, see Help users learn more.

Tip

Example of a help site that is set up according to our best practices: Continia Docs

Item Description
Support link You need to provide a URL for a distinct support page, where prospects can find different contact options. It is a requirement that you provide different (i.e. more than two) contact options on your app landing page.

About the support page:

  • The support page can be in any language
  • There needs to be a clear distinction between the support and the help site. We require two separate pages (unless a single page covers all Help Link and Support Link requirements).

What should I include on my support page?

  • You need to provide a link for a distinct support page where prospects can find different contact options (suh as email address, phone number, live-chat etc.)
  • It is a requirement that the support page is accessible without a login
  • It is a recommendation that you include the time frame for replies (such as within 1-2 business days).

Tip

Example: of a support page that is set up according to our best practices: EOS Solutions' support page.