Enable consistent delivery mode handling in e-commerce channels

This article describes how to enable consistent delivery mode handling to address possible issues that are related to charges flows in Microsoft Dynamics 365 Commerce e-commerce channels.

In Dynamics 365 Commerce, non-prorated header-level charges aren't applied by default in e-commerce channels. This behavior might cause one or both of the following issues in e-commerce channels:

• Non-prorated header-level charges don't appear.
• Charges for delivery modes aren't consistent between the mode of delivery selection and the checkout order summary.

To fix these issues, you must turn on the Enable consistent delivery mode handling in channel feature. This feature ensures that non-prorated header-level charges appear in e-commerce channels, and that sales order delivery information is handled consistently by the same request workflow.

Turn on the Enable consistent delivery mode handling in channel feature

To enable the Enable consistent delivery mode handling in channel feature in Commerce headquarters, follow these steps.

1. Open the Feature management workspace (System administration > Workspaces > Feature management).
2. In the list of available features, search for and select Enable consistent delivery mode handling in channel.
3. In the right pane, select Enable now.