Return items across multiple customer orders and invoices

Returns can be made across multiple orders and invoices.

Configure Commerce to support returns across multiple customer order and invoices

  1. Go to Commerce parameters > Customer orders.
  2. Turn on the Enable returns for multiple orders parameter.

Process returns

After the parameter is turned on and the changes are synchronized to the stores, the cashier in the store can select multiple sales orders for a customer for their return.

When the orders are selected, a list of all the returnable products across all the invoices for the orders will display. The cashier can then select the products to return. A single return order will be created for all the selected products.