Add Office 365 Online services

Integrating Office 365 with Dynamics 365 for Customer Engagement apps is a great way to enhance your customer relationship management with the power of cloud services: easier maintenance, broader availability, and better coordination across multiple devices.

Office 365 Services

The following topics provide information on how to integrate Exchange Online, SharePoint Online, and Skype into Dynamics 365 for Customer Engagement apps.


For full Office 365 feature integration with Customer Engagement apps and Customer Engagement apps (on-premises), you'll need Office 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Office 365 Enterprise E5. Other Office 365 plans are not supported. For more information on licensing and pricing, see: