Copy an instance to a Sandbox instance
Applies to Dynamics 365 for Customer Engagement apps version 9.x
You can use Copy instance in the Dynamics 365 admin center to copy the Customer Engagement apps and all data from any instance to a Sandbox instance. You can do either a full or minimal copy.
Full copy instance
A full copy includes all application data, users, and customizations from the source instance and is suitable for:
User acceptance testing
Preview in production (TAP/EA)
An example scenario
Isaac, a business application developer, has received a request from the sales department to configure and deploy a social media integration solution from another company vendor. Isaac has never installed a solution from this vendor and is unsure what impact this would have on the production application. He’d like to import the solution into an environment that is nearly identical to, but isolated from, production to learn about the solution and make the appropriate configuration changes. Isaac submits a request to Thomas, the IT Manager for Contoso, to create a full copy Sandbox instance for him.
After the full copy is complete, Isaac receives a mail from Thomas telling him the Sandbox instance is ready. Isaac logs into the Sandbox instance and makes the necessary changes to make sure that production external services will not be impacted by the Sandbox instance. Once changes are complete, Isaac turns off administration mode and enables background services. Isaac is able to use the full copy Sandbox instance to do his testing and later manually import the solution into production.
Minimal copy instance
A Minimal copy only includes users, customizations, and schema from the source instance and is suitable for:
Iterative team development
Proof of concept
An example scenario
Isaac has a large development project starting next week for the sales department. He has a team of developers ready to start on the project, some of whom are internal to Contoso and some are external vendors. The Contoso sales application contains Personally Identifiable Information (PII) that the sales manager has explicitly stated must not be made available to any external parties for privacy and legal liability reasons. Isaac requests a minimal copy Sandbox instance that does not contain any production data or users. In addition, Isaac creates an Office 365 security group to give the development team access to the Sandbox instance.
After modifying and enabling some of the plug-ins, the developer Sandbox instance functions the same and is completely isolated from the production application. The development team works on their modifications in this instance for several weeks. They package their changes into a solution and export/import to deploy to the full copy Sandbox instance. After a successful round of testing and signoffs, the changes are manually deployed to production.
Entities copied in a Minimal copy
The following entities are copied when you do a Minimal copy:
To copy an instance
Browse to the Microsoft 365 admin center and sign in using Office 365 Global administrator credentials.
Global administrators can copy all available instances. Customer Engagement apps System administrators can copy instances for which they have the System administrator role.
Click Admin centers > Dynamics 365.
Choose the Instances tab.
Select an instance, and then click Copy.
On the copy instance page, select a target instance, a copy type, adjust the instance settings as needed, and then click Copy.
A target instance can be a Sandbox or Preview instance; not a Production instance.
The target instance will be deleted and replaced with a copy of the data and customizations from the source instance. You won’t be able to recover any deleted data.
Click yes in the confirmation dialog box.
Once the copy process is complete, the target instance is placed in Administration mode and background operations are disabled. The next section describes recommended Administrator actions for the newly created copy (target) instance.
Next steps after copying an instance
To ensure the newly created copy (target) instance does not impact your Production instance, once the copy operation is complete, two things happen:
The newly created copy instance is placed in administration mode. Only those with Customer Engagement apps System Administrator or System Customizer security roles can sign in and manage the copy instance. Regular Customer Engagement apps users cannot sign in and use the copy instance.
Background operations are disabled in the copy instance. Disabled operations include workflows and synchronization with Microsoft Exchange.
You should review the status of application components in the copy instance with external connections such as Yammer, email, plug-ins, custom workflow activities, etc. Review these and consider what action to take:
Disable the component.
Redirect the component to another service instance such as one running Exchange or SharePoint.
Do nothing – leave the component as is in the copy instance. For example, you might decide to allow Yammer posting to both the copy and Production instances.
Here are some possible application components in the copy instance that could have external connections and therefore could impact services with the same connections in your Production instance.
Email. A mailbox cannot be synced with two different instances. For a full copy instance, the user mailboxes in the copy instance must be disabled so the mailboxes do not attempt to send or receive email, or track appointments, contacts, or tasks. Set synchronization for the following to None.
Appointments, Contacts, Tasks
More information: Set the delivery method for incoming and outgoing email
SharePoint. Deactivate or redirect SharePoint to a sandbox SharePoint environment to prevent impacting documents in Dynamics 365 for Customer Engagement apps managed by SharePoint. In Dynamics 365 for Customer Engagement apps, go to Settings > Documentation Management > SharePoint Sites. Select your site, and then click Deactivate.
Yammer. Disable Yammer or redirect to a separate Yammer service to prevent posts made in the copy instance conflicting with posts made in the Production instance. In Dynamics 365 for Customer Engagement apps, go to Settings > Administration > Yammer Configuration.
After creating a new Sandbox instance, workflows and system jobs might be pending execution. Apart from these jobs, if you have connected Yammer to Customer Engagement apps there will be Yammer activity streams posted from Customer Engagement apps to Yammer asynchronously. These activity streams are not visible through the system jobs. If there were any pending Yammer activity streams before the Disable Background Process is turned on, these activity steams will be posted to the current Yammer configuration once the Disable Background Process is turned back off. In the Sandbox instance, if you have your current Yammer configuration connected to the same Yammer network as your production environment, you might see duplicate activity streams. To avoid duplicate Yammer activity streams, redirect your Sandbox instance to another Yammer network (possibly a test network) before turning background processes back on.
Platform extensibility. Consider disabling the following that could be running in the copy instance and impacting external service components.
Workflow custom activity.
Client extensibility. Review the following.
IFRAMES. Determine if the target of an IFRAME is a Production instance.
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