About the Microsoft Cloud Germany datacenter

Applies to Dynamics 365 (online), version 8.x

Microsoft Dynamics 365 Germany address the needs of the most regulated customers in Germany, the European Union (EU), and the European Free Trade Association (EFTA). The German datacenter delivers services that bring together the best of Microsoft in productivity, collaboration, intelligence and platform to grow, evolve and transform your business.


Due to the unique nature of Microsoft Dynamics 365 Germany, there are some features that have not yet been enabled. The key sales, marketing, and service features for Dynamics 365 for Customer Engagement apps will be the same as in other regions. However, there may be external factors that are made available in other clouds, but will not be available to German cloud customers at this time.

Please check back for the latest information.

German Data Residency

Customer Data will be stored at rest in two independent, geographically dispersed datacenter locations in Germany. Replication of Customer Data across these German datacenters ensures data remains in Germany even in backup, business continuity, and disaster recovery scenarios.

Customer Data means all data that are provided to Microsoft by, or on behalf of the customer through the use of Dynamics 365 for Customer Engagement.

Note the following:

  • Customer Data is stored at rest in Germany

  • Access control is through a German Data Trustee.

  • All security and compliance capabilities of Dynamics 365 for Customer Engagement are included.

    Dynamics 365 for Customer Engagement apps Germany data residence

German Data Trustee

The German Data Trustee controls access to Customer Data by anyone except the customer or the customer’s end users. This means that access to Customer Data or the infrastructure on which Customer Data resides for performing operational tasks must be granted and supervised by the German Data Trustee, or else directly by the customer.

The German Data Trustee may also perform non-data specific tasks related to day-to-day datacenter operations.

Dynamics 365 for Customer Engagement apps Germany data trustee

Germany Service Delivery

The following describe current and planned service availability. We will continue to add more services as they become available.

Dynamics 365 for Customer Engagement apps Germany offers the following online services:

  • Microsoft Dynamics 365 for Sales

  • Dynamics 365 for Customer Service

  • Dynamics 365 for Customer Engagement apps Plan

Customer Engagement Plan is a user subscription that includes Microsoft Dynamics 365 for Sales, Dynamics 365 for Customer Service, Field Service, Project Service, and Team Members. Please note that Dynamics 365 for Field Service and Dynamics 365 for Project Service Automation cause location data to be transmitted to Bing Maps outside of Germany.

Coming soon:

  • Azure ExpressRoute

Some online services or add-ons are not yet offered, such as:

Online services:

  • Dynamics 365 for Finance and Operations

  • Dynamics for Financials

  • Microsoft Flow

  • Microsoft Social Engagement

Add-ons and Integration

  • Dynamics 365 - Gamification

  • Mobile offline synchronization

  • Relevance Search

  • Azure Machine Learning integration

  • Bing Maps integration

  • Office 365 Groups integration

  • Power BI integration

Compliancy and certifications

Microsoft Dynamics 365 Germany is built in adherence to the cloud security and compliance standards and commitments of Dynamics 365 for Customer Engagement.

Microsoft Dynamics 365 Germany is planned to be covered under existing audits.

  • Uses the same security and controls

  • Includes ISO 27001, 27018, and SOC 1 and 2

Data centers undergo audits like any other expansion.

The additional Data Trustee controls in Microsoft Dynamics 365 Germany will be evaluated by independent assessors as part of our annual ISO and SOC.

Microsoft Dynamics 365 Germany includes client software applications that are installed and run on an end user’s device (“client software applications”), such as Dynamics 365 for Outlook, Dynamics 365 for phones and Dynamics 365 for tablets, and the Unified Service Desk for Dynamics 365. Client software applications do not operate exclusively in German data centers and may enable an end user to access online services that are not German Online Services. For purposes of your agreement with Microsoft, client software applications are not German Online Services. German Data Residency commitments and access control by German Data Trustee apply only to the German Online Services.

Apps available in a Microsoft app store are provided by either Microsoft or a third-party app publisher and these are subject to a separate privacy statement and terms and conditions. Data provided through the use of a Microsoft app store and any app may be accessible to Microsoft or the third-party app publisher, as applicable, and transferred to, stored, and processed in the United States or any other country or region where Microsoft or the app publisher and their affiliates or service providers maintain facilities. Please work with the app publisher to make sure it meets requirements for your Microsoft Dynamics 365 Germany deployment.

Privacy notice

Mapping functions for Dynamics 365 Customer Engagement Plan

Field Service and Project Service Automation have key functions that rely on location. For example, the location of Service Accounts (which define where services or tasks take place) or the starting/ending location of Resources (people performing services or tasks). In order for the system to show these on a map - or to calculate distances between points - it's necessary to use a mapping service (in this case Bing Maps).

Following is the workflow to and from the Bing Maps service:

From Dynamics 365 Bing Maps returns Note
Address (account or resource) Latitude and longitude of the address (location) This is referred to as "geo-coding" of an address.
Set of locations (latitude/longitude) Distance between locations This can be used to find optimal routes for resources or to calculate travel times.
Set of locations (latitude/longitude) Map view with the locations as pins on the map This is used to view the accounts and resources in a map view.


Aside from the data referenced above, no other data is sent to the Bing Maps service.

See also

Microsoft Azure Germany
New datacenter regions for Dynamics 365 for Customer Engagement apps (online)