Geo to geo migrations

Applies to Dynamics 365 (online), version 9.x
Applies to Dynamics 365 (online), version 8.x

We continue to open new datacenter regions for Dynamics 365 (online) for business services, and to add datacenters to existing regions.

The Geo Migration feature for Dynamics 365 (online) will allow customers to move their instances in a single tenant from one region to another. There are no user-interface changes or version changes as part of this move. In the case of a Dynamics 365 (online) instance residing in an Office 365 instance in a single tenant, moving the Dynamics 365 (online) instance doesn’t move the Office 365 instance; they are separate services. Your Dynamics 365 (online) instance will still appear in your tenant alongside the Office 365 instance.

Important

For versions prior to Dynamics 365 (online), version 9.0, you can move individual Dynamics 365 (online) instances from one geographical region to another. When you do so, your tenant becomes a multiregional tenant. Regional features are enabled in the Dynamics 365 admin center.

To request a regional migration, please contact your account manager or see Technical Support.

Dynamics 365 (online), version 9.0 does not currently support regional migration. Check back later for availability.

Impact of migrating

Moving an instance to a different region changes your tenant to be multiregional - enabling regional features in the Dynamics 365 admin center.

The other significant change is to your organization URL. Each of the Dynamics 365 (online) regional datacenters has a unique identifier in the URL. When your organization is moved from one regional datacenter to another this identifier will change. For example:

  • South America (LATAM/SAM) = .crm2.dynamics.com

  • Canada (CAN) = .crm3.dynamics.com

  • Europe, Middle East, Africa (EMEA) = .crm4.dynamics.com

  • Asia Pacific (APAC) = *.crm5.dynamics.com

  • Australia (OCE) = *.crm6.dynamics.com

  • Japan (JPN) = *.crm7.dynamics.com

  • India (IND) = *.crm8.dynamics.com

  • United Kingdom (UK) = *.crm11.dynamics.com

For Germany (DEU), use the following: https://<organization>.crm.microsoftdynamics.de.

More information: Direct sign in to Dynamics 365 (online) and Discover the URL for your organization using the Organization Service

For example, if your existing organization URL is https://myorg.crm5.dynamics.com and you request it to be moved to Australia, the new organization URL will be https://myorg.crm6.dynamics.com.

You’ll need to update any direct references to your Dynamics 365 (online) organization URL.

Note

Organization URLs must be unique. If your organization name has already been reserved in the destination datacenter, it won’t be available. In the unlikely event this happens, we will work with you to decide how to proceed.

To see the datacenter regions, go to Where is my data? and then click Select Your Region.

The following topics have information that could be helpful to understand the move process:

How the move works

You’ll be provided with a list of prerequisites and post-requisites for your migration. For more information, download Geo to geo migration information for CRM Online. The following table describes what Microsoft does before, during, and after your move.

Before the move During the move After the move
What Microsoft does Notification

Your support representative or Account Manager will work with you to request a move and scheduling.
Cut-over

Cut-over for each service lasts from an hour to 6 hours, depending on the number of users and the amount of data. The cut-over is done during the evening or over a weekend.

There is a step that will require your involvement, which is to re-enter the encryption key in Dynamics 365 (online). This can happen at a time that suits you but the migration process will be on hold until you complete this action.
Notification and support

You will be alerted by email or telephone when your instance is migrated to the new datacenter.

After your geo has migrated you can perform the post requisite steps - primarily changing your new URLs with any associated Dynamics 365 plugins or services.

We will adhere to the terms of the Microsoft Online Services Service Level Agreement for all moves.

See also

Dynamics 365 (online) terminology
Add and edit multiregional instances
Manage Microsoft Dynamics 365 (online) instances