Help and additional resources
This content also applies to the on-premises version.
There are several resources available to you covering planning, operating, and using Dynamics 365 for Customer Engagement apps.
To contact technical support, see:
Help for administrators
The following are useful resources for administering Dynamics 365 for Customer Engagement apps:
More self-service help resources
View the Office 365 Service Health Dashboard
Search the Microsoft Knowledge Base
Security and service continuity
When a business allows an external service provider to store and manage its data, key considerations must include security, data protection, privacy, and data ownership. Microsoft takes these concerns seriously and has applied its years of cloud and on-premises experience with security and privacy to delivery of the Dynamics 365 for Customer Engagement apps service. This focus is highlighted by the 99.9% uptime provision of the service-level agreement (SLA).
Microsoft Dynamics 365 for Customer Engagement apps (online) Trust Center
The Microsoft Dynamics 365 for Customer Engagement apps (online) Trust Center describes the trust principles concerning security, privacy, service transparency, and compliance in Customer Engagement apps.
Support and service status
Office 365 admin portal
The Office 365 admin portal provides tools and resources that can assist you with key Office 365 online service information and tasks such as: