Purchase and assign Dynamics 365 for Customer Engagement apps (online) licenses

Applies to Dynamics 365 for Customer Engagement apps version 9.x

Customer Engagement introduces a new licensing model with choices that extend to pricing with Customer Engagement. Get monthly plans—with apps packaged for savings—or standalone applications. Opt for full or light use. And select the edition that meets the needs of your large or small business, now and down the road.

Purchase a Dynamics 365 for Customer Engagement apps (online) license

  1. Browse to the Office 365 admin center and sign in as a global admin.

  2. Click Billing > Purchase Services.

    Office 365 Purchase Services

  3. Select the subscription that best fits your company's Customer Engagement apps needs.

  4. Click Buy now and then follow the steps to purchase a new license.

    Dynamics 365 for Customer Engagement Sales Plan buy now

Assign a license to a user

  1. Browse to the Office 365 admin center and sign in as a global admin.

  2. Click Users > Active users.

  3. Select multiple users, and then click Edit product licenses.

    Edit product licenses for multiple users

  4. Click Replace existing product license assignments, and then click Next.

  5. Turn on the license for your Customer Engagement plan.

    Dynamics 365 for Customer Engagement apps Plan Enterprise Edition license

  6. Click Replace, and then click Close twice.

  7. Review the license status on the Active users page and make other assignments as needed.

    Active users page

PowerApps licensing

On March 21, 2018, we introduced PowerApps integration with Dynamics 365 for Customer Engagement apps for Customer Engagement. See the blogs PowerApps Spring Update and What’s new in the Dynamics 365 admin center .

Dynamics 365 for Customer Engagement apps and PowerApps are now based on the same platform that powers Dynamics 365 for Customer Engagement. PowerApps users appear as users in Dynamics 365 for Customer Engagement apps via Settings > Security > Users. What users can do and the security role assigned to them is scoped to PowerApps and Flow applications managed by environment administrators. See Configure environment security.

PowerApps users can be licensed in multiple ways. They can be assigned a license by a Global administrator of PowerApps, Flow or many of the Office 365 user licenses (almost all Office 365 user license types) that include PowerApps capabilities. PowerApps users can also be licensed via self-serve sign-up. See Manage licenses in my org.

Tip

You can use security groups to control which licensed users can be a member of a particular instance by assigning a security group to your Dynamics 365 for Customer Engagement apps (online) instances. See Control user access to instances: security groups and licenses.

See also

Important information for CRM Online customers
Manage Microsoft Dynamics 365 for Customer Engagement apps (online) licenses
Manage subscriptions, licenses, and user accounts
Onboard your organization and users to Dynamics 365 for Customer Engagement apps (online)
Business apps in Dynamics 365 for Customer Engagement