Sign in to Customer Engagement and Office 365 apps

Applies to Dynamics 365 (online), version 9.0

There are multiple ways to sign in and access your Dynamics and Office 365 apps. You can sign in by using the Office 365 Admin Center, or sign in directly. For December 2016 Update for Dynamics 365 (online), we're introducing the Office 365 home page which you can also sign in to directly.

Tip

Admins: Be sure to share this information with your end users.

You can troubleshoot issues with signing in to Dynamics 365 using the Support and Recovery Assistant for Office 365. For more information, see the blog New diagnostic scenario for web sign-in.

Signing in to https://portal.office.com

For admins and end users, when you sign in to https://portal.office.com, you will go to the Office 365 Welcome page. The tiles that appear on the Welcome page depend on what licenses you have. For example, if you have licenses for Office 365 and Dynamics 365 (online), you'll see tiles for Microsoft Office apps like Word, OneDrive, and SharePoint, as well as a tile for Dynamics 365.

Office 365 welcome page

Click the Dynamics 365 tile to go to the Dynamics 365 Home page. See For admins and end users: Introducing the Dynamics 365 home page.

If you're a Dynamics 365 system administrator, you'll see an Admin tile. Click this tile to get to the Office 365 Admin Center, where you can see your service health, manage users, manage licenses, and more for all the online services associated with your account.

Admin tile on the Office 365 welcome page

From there, you can get to the Dynamics 365 admin center. Click Admin centers > Dynamics 365.

Dynamics 365 option in the Admin center drop-down list

For other ways to access Dynamics and Office 365 apps, see Quickly navigate with the Office 365 app launcher and the Dynamics 365 home page.

Direct sign in to the Dynamics 365 Administration Center

Some Dynamics 365 admin or Office 365 admin roles might be unable to access the Dynamics 365 admin center after signing in to https://portal.office.com. Use the following steps to directly navigate to the Dynamics 365 admin center and manage your Dynamics 365 (online) instance.

  1. Go to https://port.<region>.dynamics.com/G/instances/InstancePicker.aspx

    Replace <region> with the region identifier or use one of the links below.

    Region identifier URL
    crm for North America (NAM) https://port.crm.dynamics.com/G/instances/InstancePicker.aspx
    crm2 for South America (LATAM/SAM) https://port.crm2.dynamics.com/G/instances/InstancePicker.aspx
    crm3 for Canada (CAN) https://port.crm3.dynamics.com/G/instances/InstancePicker.aspx
    crm4 for Europe, Middle East, Africa (EMEA) https://port.crm4.dynamics.com/G/instances/InstancePicker.aspx
    crm5 for Asia Pacific (APAC) https://port.crm5.dynamics.com/G/instances/InstancePicker.aspx
    crm6 for Oceania (OCE) https://port.crm6.dynamics.com/G/instances/InstancePicker.aspx
    crm7 for Japan (JPN) https://port.crm7.dynamics.com/G/instances/InstancePicker.aspx
    crm8 for India (IND) https://port.crm8.dynamics.com/G/instances/InstancePicker.aspx
    crm11 for United Kingdom (UK) https://port.crm11.dynamics.com/G/instances/InstancePicker.aspx

    For Germany (DEU), use the following: https://port.crm.microsoftdynamics.de/g/instances.instancepicker.aspx.

  2. Sign in with your Dynamics 365 (online) admin credentials.

Direct sign in to the Dynamics 365 home page

We have a new Dynamics 365 home page for you to use to manage and open Dynamics 365 apps. You can sign in to this page directly using your Office 365 (or Active Directory) credentials with this URL: https://home.dynamics.com

For information on the Dynamics 365 home page, see: For admins and end users: Introducing the Dynamics 365 home page.

Direct sign in to Dynamics 365 (online)

To directly sign in to the Dynamics 365 (online) service, use:

https://<organization>.crm.dynamics.com

Note

For other regions, replace .crm with:

  • .crm2 for South America (LATAM/SAM)
  • .crm3 for Canada (CAN)
  • .crm4 for Europe, Middle East, Africa (EMEA)
  • .crm5 for Asia Pacific (APAC)
  • .crm6 for Oceania (OCE)
  • .crm7 for Japan (JPN)
  • .crm8 for India (IND)
  • .crm9 for United States of America Government
  • .crm11 for United Kingdom (UK)

For Germany (DEU), use the following: https://<organization>.crm.microsoftdynamics.de.

Your user name depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

Dynamics 365 administrators can provide the URL and sign-in information.

Direct sign in to Social Engagement

To directly sign in to the Microsoft Social Engagement service, use:

https://listening.microsoft.com/app/<appID>

This URL, which includes the appID, is sent to the Dynamics 365 administrator in an email invitation.

Your user name depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

Dynamics 365 administrators can provide the URL and sign-in information.

See also

Quickly navigate with the Office 365 app launcher and the Dynamics 365 home page
Important information for CRM Online customers
Switch from Dynamics CRM Online to Dynamics 365 (online)
Troubleshoot sign-in problems