Supported web browsers and mobile devices
Applies to Dynamics 365 for Customer Engagement apps version 9.x
Applies to Dynamics 365 for Customer Engagement apps version 9.x (on-premises)
Users can access the Dynamics 365 Web application with the most recent versions of these popular browsers:
For more detailed information about supported browsers, see Web application requirements for Dynamics 365.
For a mobile device, such as an iPad or smartphone, the following apps are available:
Dynamics 365 for iPad
Dynamics 365 for Windows 8
For more detailed information about supported phones and tablets, see Microsoft Dynamics 365 mobile and tablet device support.
- Users who try to view Dynamics 365 on an unsupported browser may be redirected to a mobile experience.
- For Dynamics 365 for Customer Engagement apps version 9.0 and later, users are redirected to the Unified Interface experience. For more information see Unified Interface Overview.
- For versions earlier than Dynamics 365 for Customer Engagement apps version 9.0, users are redirected to CRM for phones express. This is a basic service that has limited functionality, and isn’t intended to serve as a substitute for the full feature set of Dynamics 365. We recommend that users choose a supported browser or a Dynamics 365 app specific to the device.
- If you have added content to forms or dashboards in an iFrame, you might have implemented security restrictions around certain actions in that content, such as external links. Keep in mind that in Firefox, this security restriction code will likely be unsupported.
Known issues when you run Microsoft Dynamics 365 with certain web browsers
This section describes the known issues when you run Dynamics 365 in a web browser.
Limited copy and paste support in Firefox and Chrome
Copy and paste functionality by using the clipboard is not yet fully supported on the Firefox and Chrome web browsers; the Copy a Link button at the top of the page may not function as expected.
You receive an error opening an Excel worksheet when you use Safari
If you export an Office Excel worksheet as a Dynamic Worksheet while using Safari, you may receive an error when trying to open the file. To remedy this, right-click the file, click Get Info, and, under Open With, select Excel.