What are Preview features and how do I enable them?

Applies to Dynamics 365 for Customer Engagement apps version 9.x
Applies to Dynamics 365 for Customer Engagement apps version 9.x (on-premises)

Preview features are features that aren’t complete, but are made available on a “preview” basis so customers can get early access and provide feedback. Preview features:

  • Are subject to separate Supplemental Terms of Use.

  • Are not supported by Microsoft Support.

  • May have limited or restricted functionality.

  • Aren’t meant for production use.

  • May be available only in selected geographic areas.

What preview features are included in Dynamics 365 for Customer Engagement apps version 9.0?

The following table lists preview features as well as learning resources for each.

Preview feature Learning resource
Microsoft Cognitive Services integration Preview feature: Microsoft Cognitive Services integration

What preview features are included in the December 2016 Update for Dynamics 365 (online)?

The following table lists preview features as well as learning resources for each.

Preview feature Learning resource
Document recommendations, product recommendations, knowledge article suggestions, case suggestions, and topic analysis Preview feature: Microsoft Cognitive Services integration

What preview features were included in CRM Online 2016 Update 1?

The following table lists the features that are still in preview, as well as learning resources for each.

Preview feature Learning resource
Data Loader for bulk importing Preview feature: Import bulk data
Get a quick overview of key Dynamics 365 for Customer Engagement apps (online) performance metrics Preview feature: View metrics about your instance with Organization Insights dashboard
Track your Dynamics 365 for Customer Engagement apps deals and activities using Cortana We are working to deliver a robust and scalable digital assistant experience across all of our Dynamics 365 for Customer Engagement apps offerings. This includes natural language integration for customers and partners across multiple channels including Cortana. To that end, we are discontinuing the current Cortana integration preview feature that was made available for Dynamics 365 for Customer Engagement apps and we are focusing on building a new long term intelligent solution experience, which will include Cortana digital assistant integration.

Note

The Data Loader preview feature does not have to be enabled through the Previews tab.

How do I enable a preview feature?

To enable a preview feature, you must be a Customer Engagement apps administrator.

  1. Go to Settings > Administration.

  2. Choose System Settings, and then click the Previews tab.

  3. Read the license terms, and if you agree, select the I’ve read and agree to the license terms check box.

  4. For each preview feature you want to enable, click Yes.

How do I report an issue or provide other feedback?

If you’d like to provide feedback, offer suggestions, or report issues for a preview feature, please go to Microsoft Dynamics Ideas. This website provides a collaboration platform for gathering actionable feedback to build and improve products and services.