About Preview

[This topic is pre-release documentation and is subject to change.]

Dynamics 365 for Customer Insights is a cloud-based SaaS service that enables organizations of all sizes to bring together data from multiple sources and generate knowledge and insights to build a holistic 360° view of their customers. Customer Insights delivers the ability to connect to transactional data sources and model profiles of customers and their interactions. It enables organizations to generate insights through key performance indicators (KPIs) about their business. Customer Insights transforms profiles, interactions, and KPIs into rich visuals that you can customize and organize to focus on what matters to you.

Customer Insights is available as a preview feature to Dynamics 365 organizations that use December 2016 Update for Dynamics 365 (online).


A preview feature is a feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback. Preview features aren’t meant for production use and may have limited or restricted functionality. Microsoft doesn't provide support for this preview feature. Microsoft Dynamics 365 Technical Support won’t be able to help you with issues or questions. Preview features are subject to separate supplemental terms of use.

  • Do not use preview features in a production environment. Use them only in test and development environments.
  • Terminology, such as the feature name, is subject to change.