Create a mobile task flow

Applies to Dynamics 365 for Customer Engagement apps version 9.x

Design a flow in Dynamics 365 for phones or Dynamics 365 for tablets based on common tasks your users perform. For example, if they need to regularly perform a series of follow-up steps after client meetings, create a task flow. When users tap the new task in their mobile app, it will lead them through from start to finish so they don't forget an important step.

Task flows can use multi-entity forms and logic, and can have form logic that runs across the task flow pages.

Create a task flow

  1. Make sure that you have the Manager, Vice President, CEO-Business Manager, System Administrator, or System Customizer security role or equivalent permissions.

    Check your security role

    1. Follow the steps in View your user profile.

    2. Don’t have the correct permissions? Contact your system administrator.

  2. Go to Settings > Processes.

  3. On the Actions toolbar, click New.

  4. In the Create Process dialog box, complete the required fields:

    • Enter a process name.

    • In the Category list, select Business Process Flow.

    • In the Entity list, select the entity you want.

  5. Click the Run process as a task flow (Mobile online) option.

  6. Choose OK.

    The task flow designer opens in a new window.

    Task flow designer window

  7. If your users will progress from one page to another in order, drag the Page component from the Components tab on the right side of the screen and drop it on the + sign in the appropriate spot. To add a name for a page, click the page, click the Properties tab, type a new name, and then click Apply.

  8. To add a branch to the task flow, drag the Condition component from the Components tab and drop it on the + sign in the appropriate spot. To set properties for the condition, click the condition, set the properties in the Properties tab, and then click Apply.


    As you add pages and conditions to the task flow, you'll see a minimap in the lower-left corner of the window that shows all the pages and conditions in the task flow.

  9. To add a field, label, or section label to a page, drag Field, Label, or Section Label from the Components tab to the appropriate page. To change the properties for one of these items, click the item, set the properties in the Properties tab, and then click Apply.

  10. To validate the task flow, click Validate on the action bar.

  11. To save the process as a draft, click Save at the top of the screen. (As long as a process is a draft, people won’t be able to use it.)

  12. To activate the task flow so that people can use it, click Activate.


Here are a few tips to keep in mind as you work on your task flow in the designer window:

  • To take a snapshot of everything in the task flow window, click Snapshot on the action bar.
  • To connect a valid component to another valid component in the designer, click Connector on the action bar.
  • You can make the images on the screen larger or smaller by clicking the Increase the zoom level or Decrease the zoom level buttons in the upper-right corner of the screen. Click the Fit to canvas button to blow the images up to the largest size that fits on the screen.

See also

Create a business process flow
Create business rules and recommendations to apply logic in a form
Create custom business logic with processes