IncidentResolution Entity Reference

Special type of activity that includes description of the resolution, billing status, and the duration of the case.

Added by: Service Solution

Messages

Message Web API Operation SDK Assembly
Assign PATCH [org URI]/api/data/v9.0/incidentresolutions(activityid)
Update ownerid property.
AssignRequest
Create POST [org URI]/api/data/v9.0/incidentresolutions
See Create
CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.0/incidentresolutions(activityid)
See Delete
DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
Retrieve GET [org URI]/api/data/v9.0/incidentresolutions(activityid)
See Retrieve
RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/incidentresolutions
See Query Data
RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
SetState PATCH [org URI]/api/data/v9.0/incidentresolutions(activityid)
Update statecode and statuscode properties.
SetStateRequest
Update PATCH [org URI]/api/data/v9.0/incidentresolutions(activityid)
See Update
UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName IncidentResolutions
DisplayCollectionName Case Resolutions
DisplayName Case Resolution
EntitySetName incidentresolutions
IsBPFEntity False
LogicalCollectionName incidentresolutions
LogicalName incidentresolution
OwnershipType UserOwned
PrimaryIdAttribute activityid
PrimaryNameAttribute subject
SchemaName IncidentResolution

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ActivityAdditionalParams

Property Value
Description Additional information provided by the external application as JSON. For internal use only.
DisplayName Activity Additional Parameters
Format TextArea
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName activityadditionalparams
MaxLength 8192
RequiredLevel None
Type Memo

ActivityId

Property Value
Description Unique identifier of the case resolution activity.
DisplayName Case Resolution
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName activityid
RequiredLevel SystemRequired
Type Uniqueidentifier

ActualDurationMinutes

Property Value
Description Actual duration of the case resolution activity in minutes.
DisplayName Actual Duration
Format Duration
IsValidForForm False
IsValidForRead True
LogicalName actualdurationminutes
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

ActualEnd

Property Value
DateTimeBehavior UserLocal
Description Actual end time of the case resolution activity.
DisplayName Actual End
Format DateOnly
IsValidForForm False
IsValidForRead True
LogicalName actualend
RequiredLevel None
Type DateTime

ActualStart

Property Value
DateTimeBehavior UserLocal
Description Actual start time of the case resolution activity.
DisplayName Actual Start
Format DateOnly
IsValidForForm False
IsValidForRead True
LogicalName actualstart
RequiredLevel None
Type DateTime

BCC

Property Value
Description Blind Carbon-copy (bcc) recipients of the activity.
DisplayName BCC
IsValidForForm True
IsValidForRead True
LogicalName bcc
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

Category

Property Value
Description Category for the case resolution activity.
DisplayName Category
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName category
MaxLength 250
RequiredLevel None
Type String

CC

Property Value
Description Carbon-copy (cc) recipients of the activity.
DisplayName CC
IsValidForForm True
IsValidForRead True
LogicalName cc
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

Community

Property Value
Description Shows how contact about the social activity originated, such as from Twitter or Facebook. This field is read-only.
DisplayName Social Channel
IsValidForForm False
IsValidForRead True
LogicalName community
RequiredLevel None
Type Picklist

Community Options

Value Label
0 Other
1 Facebook
2 Twitter

Customers

Property Value
Description Customer with which the activity is associated.
DisplayName Customers
IsValidForForm True
IsValidForRead True
LogicalName customers
RequiredLevel None
Targets account,contact
Type PartyList

DeliveryPriorityCode

Property Value
Description Priority of delivery of the activity to the email server.
DisplayName Delivery Priority
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName deliveryprioritycode
RequiredLevel None
Type Picklist

DeliveryPriorityCode Options

Value Label
0 Low
1 Normal
2 High

Description

Property Value
Description Type additional information that describes the case resolution.
DisplayName Description
Format Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName description
MaxLength 100000
RequiredLevel None
Type Memo

ExchangeItemId

Property Value
Description The message id of activity which is returned from Exchange Server.
DisplayName Exchange Item ID
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName exchangeitemid
MaxLength 200
RequiredLevel None
Type String
Property Value
Description Shows the web link of Activity of type email.
DisplayName Exchange WebLink
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName exchangeweblink
MaxLength 1250
RequiredLevel None
Type String

From

Property Value
Description Person who the activity is from.
DisplayName From
IsValidForForm True
IsValidForRead True
LogicalName from
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

IncidentId

Property Value
Description Unique identifier of the case.
DisplayName Case
IsValidForForm False
IsValidForRead True
LogicalName incidentid
RequiredLevel None
Targets incident
Type Lookup

IsBilled

Property Value
Description Information about whether the case resolution activity was billed as part of resolving a case.
DisplayName Is Billed
IsValidForForm False
IsValidForRead True
LogicalName isbilled
RequiredLevel None
Type Boolean

IsBilled Options

Value Label
1 Yes
0 No

DefaultValue: False

IsMapiPrivate

Property Value
Description For internal use only.
DisplayName Is Private
IsValidForForm False
IsValidForRead True
LogicalName ismapiprivate
RequiredLevel None
Type Boolean

IsMapiPrivate Options

Value Label
1 Yes
0 No

DefaultValue: False

IsWorkflowCreated

Property Value
Description Information that specifies if the case resolution activity was created from a workflow rule.
DisplayName Is Workflow Created
IsValidForForm False
IsValidForRead True
LogicalName isworkflowcreated
RequiredLevel None
Type Boolean

IsWorkflowCreated Options

Value Label
1 Yes
0 No

DefaultValue: False

LastOnHoldTime

Property Value
DateTimeBehavior UserLocal
Description Contains the date and time stamp of the last on hold time.
DisplayName Last On Hold Time
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName lastonholdtime
RequiredLevel None
Type DateTime

LeftVoiceMail

Property Value
Description Left the voice mail
DisplayName Left Voice Mail
IsValidForForm True
IsValidForRead True
LogicalName leftvoicemail
RequiredLevel None
Type Boolean

LeftVoiceMail Options

Value Label
1 Yes
0 No

DefaultValue: False

OptionalAttendees

Property Value
Description List of optional attendees for the activity.
DisplayName Optional Attendees
IsValidForForm True
IsValidForRead True
LogicalName optionalattendees
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

Organizer

Property Value
Description Person who organized the activity.
DisplayName Organizer
IsValidForForm True
IsValidForRead True
LogicalName organizer
RequiredLevel None
Targets systemuser
Type PartyList

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Property Value
Description Unique identifier of the user or team who owns the activity.
DisplayName Owner
IsValidForForm False
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

Partners

Property Value
Description Outsource vendor with which activity is associated.
DisplayName Outsource Vendors
IsValidForForm True
IsValidForRead True
LogicalName partners
RequiredLevel None
Targets account,contact
Type PartyList

PriorityCode

Property Value
Description Priority of the activity.
DisplayName Priority
IsValidForForm True
IsValidForRead True
LogicalName prioritycode
RequiredLevel None
Type Picklist

PriorityCode Options

Value Label
0 Low
1 Normal
2 High

ProcessId

Property Value
Description Unique identifier of the Process.
DisplayName Process
IsValidForForm False
IsValidForRead True
LogicalName processid
RequiredLevel None
Type Uniqueidentifier

RegardingObjectId

Property Value
Description Unique identifier of the object with which the activity is associated.
DisplayName Regarding
IsValidForForm True
IsValidForRead True
LogicalName regardingobjectid
RequiredLevel None
Targets account,bookableresourcebooking,bookableresourcebookingheader,bulkoperation,campaign,campaignactivity,entitlement,entitlementtemplate,interactionforemail,knowledgearticle,knowledgebaserecord,lead
Type Lookup

RegardingObjectIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName regardingobjectidname
MaxLength 400
RequiredLevel None
Type String

RegardingObjectIdYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName regardingobjectidyominame
MaxLength 400
RequiredLevel None
Type String

RegardingObjectTypeCode

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName regardingobjecttypecode
RequiredLevel None
Type EntityName

RequiredAttendees

Property Value
Description List of required attendees for the activity.
DisplayName Required Attendees
IsValidForForm True
IsValidForRead True
LogicalName requiredattendees
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

Resources

Property Value
Description Users or facility/equipment that are required for the activity.
DisplayName Resources
IsValidForForm True
IsValidForRead True
LogicalName resources
RequiredLevel None
Targets equipment,systemuser
Type PartyList

ScheduledEnd

Property Value
DateTimeBehavior UserLocal
Description Scheduled end time of the case resolution activity.
DisplayName Scheduled End
Format DateOnly
IsValidForForm False
IsValidForRead True
LogicalName scheduledend
RequiredLevel None
Type DateTime

ScheduledStart

Property Value
DateTimeBehavior UserLocal
Description Scheduled start time of the case resolution activity.
DisplayName Scheduled Start
Format DateOnly
IsValidForForm False
IsValidForRead True
LogicalName scheduledstart
RequiredLevel None
Type DateTime

ServiceId

Property Value
Description Unique identifier of the service with which the case resolution activity is associated.
DisplayName Service
IsValidForForm False
IsValidForRead True
LogicalName serviceid
RequiredLevel None
Targets service
Type Lookup

SLAId

Property Value
Description Choose the service level agreement (SLA) that you want to apply to the case record.
DisplayName SLA
IsValidForForm True
IsValidForRead True
LogicalName slaid
RequiredLevel None
Targets sla
Type Lookup

SortDate

Property Value
DateTimeBehavior UserLocal
Description Shows the date and time by which the activities are sorted.
DisplayName Sort Date
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName sortdate
RequiredLevel None
Type DateTime

StageId

Property Value
Description Unique identifier of the Stage.
DisplayName (Deprecated) Process Stage
IsValidForForm False
IsValidForRead True
LogicalName stageid
RequiredLevel None
Type Uniqueidentifier

StateCode

Property Value
Description Shows whether the case resolution is open, completed, or canceled. By default, all case resolutions are completed and the status value can't be changed.
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

StateCode Options

Value Label DefaultStatus InvariantName
0 Open 1 Open
1 Completed 2 Completed
2 Canceled 3 Canceled

StatusCode

Property Value
Description Reason for the status of the case resolution activity.
DisplayName Status Reason
IsValidForForm False
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

StatusCode Options

Value Label State
1 Open 0
2 Closed 1
3 Canceled 2

Subcategory

Property Value
Description Subcategory of the case resolution activity.
DisplayName Sub-Category
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName subcategory
MaxLength 250
RequiredLevel None
Type String

Subject

Property Value
Description Subject associated with the case resolution activity.
DisplayName Subject
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName subject
MaxLength 200
RequiredLevel ApplicationRequired
Type String

TimeSpent

Property Value
Description Time spent on the case resolution activity.
DisplayName Time Spent
Format Duration
IsValidForForm False
IsValidForRead True
LogicalName timespent
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

To

Property Value
Description Person who is the receiver of the activity.
DisplayName To
IsValidForForm True
IsValidForRead True
LogicalName to
RequiredLevel None
Targets account,contact,lead,systemuser
Type PartyList

TransactionCurrencyId

Property Value
Description Unique identifier of the currency associated with the activitypointer.
DisplayName Currency
IsValidForForm True
IsValidForRead True
LogicalName transactioncurrencyid
RequiredLevel None
Targets transactioncurrency
Type Lookup

TraversedPath

Property Value
Description For internal use only.
DisplayName (Deprecated) Traversed Path
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName traversedpath
MaxLength 1250
RequiredLevel None
Type String

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

ActivityTypeCode

Property Value
Description Type of activity.
DisplayName Activity Type
IsValidForForm False
IsValidForRead True
LogicalName activitytypecode
RequiredLevel SystemRequired
Type EntityName

CreatedBy

Property Value
Description Unique identifier of the user who created the case resolution activity.
DisplayName Created By
IsValidForForm False
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByExternalParty

Property Value
Description Shows the external party who created the record.
DisplayName Created By (External Party)
IsValidForForm True
IsValidForRead True
LogicalName createdbyexternalparty
RequiredLevel None
Targets externalparty
Type Lookup

CreatedByExternalPartyName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyexternalpartyname
MaxLength 100
RequiredLevel None
Type String

CreatedByExternalPartyYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyexternalpartyyominame
MaxLength 100
RequiredLevel None
Type String

CreatedByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel None
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the case resolution activity was created.
DisplayName Created On
Format DateAndTime
IsValidForForm False
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who created the incidentresolution.
DisplayName Created By (Delegate)
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel None
Type String

DeliveryLastAttemptedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the delivery of the activity was last attempted.
DisplayName Date Delivery Last Attempted
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName deliverylastattemptedon
RequiredLevel None
Type DateTime

ExchangeRate

Property Value
Description Exchange rate for the currency associated with the activitypointer with respect to the base currency.
DisplayName Exchange Rate
IsValidForForm True
IsValidForRead True
LogicalName exchangerate
MaxValue 100000000000
MinValue 0.0000000001
Precision 10
RequiredLevel None
Type Decimal

IncidentIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName incidentidname
MaxLength 100
RequiredLevel None
Type String

IncidentIdType

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName incidentidtype
RequiredLevel None
Type EntityName

InstanceTypeCode

Property Value
Description Type of instance of a recurring series.
DisplayName Recurring Instance Type
IsValidForForm False
IsValidForRead True
LogicalName instancetypecode
RequiredLevel SystemRequired
Type Picklist

InstanceTypeCode Options

Value Label
0 Not Recurring
1 Recurring Master
2 Recurring Instance
3 Recurring Exception
4 Recurring Future Exception

IsRegularActivity

Property Value
Description Information regarding whether the activity is a regular activity type or event type.
DisplayName Is Regular Activity
IsValidForForm False
IsValidForRead True
LogicalName isregularactivity
RequiredLevel SystemRequired
Type Boolean

IsRegularActivity Options

Value Label
1 Yes
0 No

DefaultValue: False

ModifiedBy

Property Value
Description Unique identifier of the user who last modified the case resolution activity.
DisplayName Modified By
IsValidForForm False
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByExternalParty

Property Value
Description Shows the external party who modified the record.
DisplayName Modified By (External Party)
IsValidForForm True
IsValidForRead True
LogicalName modifiedbyexternalparty
RequiredLevel None
Targets externalparty
Type Lookup

ModifiedByExternalPartyName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyexternalpartyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByExternalPartyYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyexternalpartyyominame
MaxLength 100
RequiredLevel None
Type String

ModifiedByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel None
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the case resolution activity was last modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm False
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who last modified the incidentresolution.
DisplayName Modified By (Delegate)
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel None
Type String

OnHoldTime

Property Value
Description Shows how long, in minutes, that the record was on hold.
DisplayName On Hold Time (Minutes)
Format None
IsValidForForm True
IsValidForRead True
LogicalName onholdtime
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

OwnerIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Property Value
Description Unique identifier of the business unit that owns the activity.
DisplayName Owning Business Unit
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningTeam

Property Value
Description Unique identifier of the team that owns the activity.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Property Value
Description Unique identifier of the user that owns the activity.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

PostponeActivityProcessingUntil

Property Value
DateTimeBehavior UserLocal
Description For internal use only.
DisplayName Delay activity processing until
Format DateAndTime
IsValidForForm False
IsValidForRead True
LogicalName postponeactivityprocessinguntil
RequiredLevel None
Type DateTime

ScheduledDurationMinutes

Property Value
Description Scheduled duration of the case resolution activity, specified in minutes.
DisplayName Scheduled Duration
Format None
IsValidForForm False
IsValidForRead True
LogicalName scheduleddurationminutes
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

SenderMailboxId

Property Value
Description Unique identifier of the mailbox associated with the sender of the email message.
DisplayName Sender's Mailbox
IsValidForForm False
IsValidForRead True
LogicalName sendermailboxid
RequiredLevel None
Targets mailbox
Type Lookup

SenderMailboxIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName sendermailboxidname
MaxLength 100
RequiredLevel None
Type String

SentOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the activity was sent.
DisplayName Date Sent
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName senton
RequiredLevel None
Type DateTime

SeriesId

Property Value
Description Uniqueidentifier specifying the id of recurring series of an instance.
DisplayName Series Id
IsValidForForm False
IsValidForRead True
LogicalName seriesid
RequiredLevel None
Type Uniqueidentifier

ServiceIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName serviceidname
MaxLength 100
RequiredLevel SystemRequired
Type String

SLAInvokedId

Property Value
Description Last SLA that was applied to this case. This field is for internal use only.
DisplayName Last SLA applied
IsValidForForm False
IsValidForRead True
LogicalName slainvokedid
RequiredLevel None
Targets sla
Type Lookup

SLAInvokedIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName slainvokedidname
MaxLength 100
RequiredLevel None
Type String

SLAName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName slaname
MaxLength 100
RequiredLevel None
Type String

TransactionCurrencyIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName transactioncurrencyidname
MaxLength 100
RequiredLevel None
Type String

VersionNumber

Property Value
Description Version number of the activity.
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

One-To-Many Relationships

Listed by SchemaName.

incidentresolution_activity_parties

Added by: System Solution Solution

Same as activityparty entity incidentresolution_activity_parties Many-To-One relationship.

Property Value
ReferencingEntity activityparty
ReferencingAttribute activityid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName incidentresolution_activity_parties
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

CampaignResponse_IncidentResolutions

Added by: Marketing Solution

Same as campaignresponse entity CampaignResponse_IncidentResolutions Many-To-One relationship.

Property Value
ReferencingEntity campaignresponse
ReferencingAttribute originatingactivityid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName CampaignResponse_IncidentResolutions
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

IncidentResolution_SyncErrors

Added by: System Solution Solution

Same as syncerror entity IncidentResolution_SyncErrors Many-To-One relationship.

Property Value
ReferencingEntity syncerror
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName IncidentResolution_SyncErrors
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

IncidentResolution_AsyncOperations

Added by: System Solution Solution

Same as asyncoperation entity IncidentResolution_AsyncOperations Many-To-One relationship.

Property Value
ReferencingEntity asyncoperation
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName IncidentResolution_AsyncOperations
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

incidentresolution_MailboxTrackingFolders

Added by: System Solution Solution

Same as mailboxtrackingfolder entity incidentresolution_MailboxTrackingFolders Many-To-One relationship.

Property Value
ReferencingEntity mailboxtrackingfolder
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incidentresolution_MailboxTrackingFolders
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

IncidentResolution_BulkDeleteFailures

Added by: System Solution Solution

Same as bulkdeletefailure entity IncidentResolution_BulkDeleteFailures Many-To-One relationship.

Property Value
ReferencingEntity bulkdeletefailure
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName IncidentResolution_BulkDeleteFailures
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

incidentresolution_PrincipalObjectAttributeAccesses

Added by: System Solution Solution

Same as principalobjectattributeaccess entity incidentresolution_PrincipalObjectAttributeAccesses Many-To-One relationship.

Property Value
ReferencingEntity principalobjectattributeaccess
ReferencingAttribute objectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incidentresolution_PrincipalObjectAttributeAccesses
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

IncidentResolution_Annotation

Added by: System Solution Solution

Same as annotation entity IncidentResolution_Annotation Many-To-One relationship.

Property Value
ReferencingEntity annotation
ReferencingAttribute objectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName IncidentResolution_Annotation
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: NoCascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

lead_IncidentResolutions

Added by: Lead Management Solution

See lead Entity lead_IncidentResolutions One-To-Many relationship.

bookableresourcebooking_IncidentResolutions

Added by: Scheduling Solution

See bookableresourcebooking Entity bookableresourcebooking_IncidentResolutions One-To-Many relationship.

bookableresourcebookingheader_IncidentResolutions

Added by: Scheduling Solution

See bookableresourcebookingheader Entity bookableresourcebookingheader_IncidentResolutions One-To-Many relationship.

bulkoperation_IncidentResolutions

Added by: Marketing Solution

See bulkoperation Entity bulkoperation_IncidentResolutions One-To-Many relationship.

campaign_IncidentResolutions

Added by: Marketing Solution

See campaign Entity campaign_IncidentResolutions One-To-Many relationship.

campaignactivity_IncidentResolutions

Added by: Marketing Solution

See campaignactivity Entity campaignactivity_IncidentResolutions One-To-Many relationship.

entitlement_IncidentResolutions

See entitlement Entity entitlement_IncidentResolutions One-To-Many relationship.

entitlementtemplate_IncidentResolutions

See entitlementtemplate Entity entitlementtemplate_IncidentResolutions One-To-Many relationship.

interactionforemail_IncidentResolutions

Added by: System Solution Solution

See interactionforemail Entity interactionforemail_IncidentResolutions One-To-Many relationship.

knowledgebaserecord_IncidentResolutions

Added by: System Solution Solution

See knowledgebaserecord Entity knowledgebaserecord_IncidentResolutions One-To-Many relationship.

account_IncidentResolutions

Added by: System Solution Solution

See account Entity account_IncidentResolutions One-To-Many relationship.

lk_incidentresolution_createdby

Added by: System Solution Solution

See systemuser Entity lk_incidentresolution_createdby One-To-Many relationship.

incidentresolution_mailbox_sendermailboxid

Added by: System Solution Solution

See mailbox Entity incidentresolution_mailbox_sendermailboxid One-To-Many relationship.

incidentresolution_transactioncurrency_transactioncurrencyid

Added by: System Solution Solution

See transactioncurrency Entity incidentresolution_transactioncurrency_transactioncurrencyid One-To-Many relationship.

user_incidentresolution

Added by: System Solution Solution

See systemuser Entity user_incidentresolution One-To-Many relationship.

incidentresolution_sla_slaid

Added by: System Solution Solution

See sla Entity incidentresolution_sla_slaid One-To-Many relationship.

business_unit_incident_resolution_activities

Added by: System Solution Solution

See businessunit Entity business_unit_incident_resolution_activities One-To-Many relationship.

knowledgearticle_IncidentResolutions

Added by: System Solution Solution

See knowledgearticle Entity knowledgearticle_IncidentResolutions One-To-Many relationship.

lk_incidentresolution_modifiedonbehalfby

Added by: System Solution Solution

See systemuser Entity lk_incidentresolution_modifiedonbehalfby One-To-Many relationship.

lk_incidentresolution_createdonbehalfby

Added by: System Solution Solution

See systemuser Entity lk_incidentresolution_createdonbehalfby One-To-Many relationship.

lk_incidentresolution_modifiedby

Added by: System Solution Solution

See systemuser Entity lk_incidentresolution_modifiedby One-To-Many relationship.

team_incidentresolution

Added by: System Solution Solution

See team Entity team_incidentresolution One-To-Many relationship.

incidentresolution_sla_slainvokedid

Added by: System Solution Solution

See sla Entity incidentresolution_sla_slainvokedid One-To-Many relationship.

activity_pointer_incident_resolution

Added by: System Solution Solution

See activitypointer Entity activity_pointer_incident_resolution One-To-Many relationship.

Incident_IncidentResolutions

See incident Entity Incident_IncidentResolutions One-To-Many relationship.

service_incidentresolutions

See service Entity service_incidentresolutions One-To-Many relationship.

See also

About the Entity Reference
Programming reference for Dynamics 365 Customer Engagement
Web API Reference
incidentresolution EntityType