KnowledgeArticleIncident Entity Reference

Association between an knowledge article and incident.

Added by: Service Solution

Messages

Message Web API Operation SDK Assembly
Create POST [org URI]/api/data/v9.0/knowledgearticleincidents
See Create
CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.0/knowledgearticleincidents(knowledgearticleincidentid)
See Delete
DeleteRequest or
Delete
Retrieve GET [org URI]/api/data/v9.0/knowledgearticleincidents(knowledgearticleincidentid)
See Retrieve
RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/knowledgearticleincidents
See Query Data
RetrieveMultipleRequest or
RetrieveMultiple
Update PATCH [org URI]/api/data/v9.0/knowledgearticleincidents(knowledgearticleincidentid)
See Update
UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName KnowledgeArticleIncidents
DisplayCollectionName Knowledge Article Incidents
DisplayName Knowledge Article Incident
EntitySetName knowledgearticleincidents
IsBPFEntity False
LogicalCollectionName knowledgearticleincidents
LogicalName knowledgearticleincident
OwnershipType UserOwned
PrimaryIdAttribute knowledgearticleincidentid
PrimaryNameAttribute knowledgearticleidname
SchemaName KnowledgeArticleIncident

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

IncidentId

Property Value
Description Choose the Incident id for the knowledge article.
DisplayName Incident
IsValidForForm True
IsValidForRead True
LogicalName incidentid
RequiredLevel None
Targets incident
Type Lookup

IsSentToCustomer

Property Value
Description This should be set to Yes when the user emails the article link to a customer.
DisplayName Sent To Customer
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName issenttocustomer
RequiredLevel ApplicationRequired
Type Boolean

IsSentToCustomer Options

Value Label
1 Yes
0 No

DefaultValue: False

KnowledgeArticleId

Property Value
Description Choose the Knowledge Article.
DisplayName Knowledge Article
IsValidForForm True
IsValidForRead True
LogicalName knowledgearticleid
RequiredLevel None
Targets knowledgearticle
Type Lookup

KnowledgeArticleIncidentId

Property Value
Description Unique identifier of the Knowledge Article for the incident.
DisplayName KnowledgeArticle Incident
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName knowledgearticleincidentid
RequiredLevel SystemRequired
Type Uniqueidentifier

KnowledgeUsage

Property Value
Description Knowledge Usage.
DisplayName Knowledge Usage
IsValidForForm True
IsValidForRead True
LogicalName knowledgeusage
RequiredLevel None
Type Picklist

KnowledgeUsage Options

Value Label
1 Reference
2 Solution
3 Source

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

statecode

Property Value
Description Status of the Knowledge Article Incident
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Knowledge Article Incident
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel SystemRequired
Type DateTime

CreatedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ExchangeRate

Property Value
Description Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
DisplayName Exchange Rate
IsValidForForm True
IsValidForRead True
LogicalName exchangerate
MaxValue 100000000000
MinValue 0.0000000001
Precision 10
RequiredLevel None
Type Decimal

IncidentIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName incidentidname
MaxLength 100
RequiredLevel None
Type String

KnowledgeArticleIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName knowledgearticleidname
MaxLength 100
RequiredLevel None
Type String

ModifiedBy

Property Value
Description Shows who last updated the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerId

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm False
IsValidForRead True
LogicalName ownerid
RequiredLevel ApplicationRequired
Targets systemuser,team
Type Owner

OwnerIdName

Property Value
Description Name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdType

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

OwnerIdYomiName

Property Value
Description Yomi name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel ApplicationRequired
Targets
Type Lookup

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel ApplicationRequired
Targets
Type Lookup

TransactionCurrencyId

Property Value
Description Choose the local currency for the record to make sure budgets are reported in the correct currency.
DisplayName Currency
IsValidForForm True
IsValidForRead True
LogicalName transactioncurrencyid
RequiredLevel None
Targets transactioncurrency
Type Lookup

TransactionCurrencyIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName transactioncurrencyidname
MaxLength 100
RequiredLevel None
Type String

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

One-To-Many Relationships

Listed by SchemaName.

KnowledgeArticleIncident_SyncErrors

Added by: System Solution Solution

Same as syncerror entity KnowledgeArticleIncident_SyncErrors Many-To-One relationship.

Property Value
ReferencingEntity syncerror
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName KnowledgeArticleIncident_SyncErrors
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

knowledgearticleincident_AsyncOperations

Added by: System Solution Solution

Same as asyncoperation entity knowledgearticleincident_AsyncOperations Many-To-One relationship.

Property Value
ReferencingEntity asyncoperation
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName knowledgearticleincident_AsyncOperations
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

knowledgearticleincident_MailboxTrackingFolders

Added by: System Solution Solution

Same as mailboxtrackingfolder entity knowledgearticleincident_MailboxTrackingFolders Many-To-One relationship.

Property Value
ReferencingEntity mailboxtrackingfolder
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName knowledgearticleincident_MailboxTrackingFolders
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

knowledgearticleincident_ProcessSession

Added by: System Solution Solution

Same as processsession entity knowledgearticleincident_ProcessSession Many-To-One relationship.

Property Value
ReferencingEntity processsession
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName knowledgearticleincident_ProcessSession
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

knowledgearticleincident_BulkDeleteFailures

Added by: System Solution Solution

Same as bulkdeletefailure entity knowledgearticleincident_BulkDeleteFailures Many-To-One relationship.

Property Value
ReferencingEntity bulkdeletefailure
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName knowledgearticleincident_BulkDeleteFailures
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

knowledgearticleincident_principalobjectattributeaccess

Added by: System Solution Solution

Same as principalobjectattributeaccess entity knowledgearticleincident_principalobjectattributeaccess Many-To-One relationship.

Property Value
ReferencingEntity principalobjectattributeaccess
ReferencingAttribute objectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName knowledgearticleincident_principalobjectattributeaccess
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

lk_knowledgearticleincident_createdby

Added by: System Solution Solution

See systemuser Entity lk_knowledgearticleincident_createdby One-To-Many relationship.

lk_knowledgearticleincident_createdonbehalfby

Added by: System Solution Solution

See systemuser Entity lk_knowledgearticleincident_createdonbehalfby One-To-Many relationship.

lk_knowledgearticleincident_modifiedby

Added by: System Solution Solution

See systemuser Entity lk_knowledgearticleincident_modifiedby One-To-Many relationship.

lk_knowledgearticleincident_modifiedonbehalfby

Added by: System Solution Solution

See systemuser Entity lk_knowledgearticleincident_modifiedonbehalfby One-To-Many relationship.

user_knowledgearticleincident

Added by: System Solution Solution

See systemuser Entity user_knowledgearticleincident One-To-Many relationship.

team_knowledgearticleincident

Added by: System Solution Solution

See team Entity team_knowledgearticleincident One-To-Many relationship.

knowledgearticle_incidents

See incident Entity knowledgearticle_incidents One-To-Many relationship.

incident_knowledgearticles

Added by: System Solution Solution

See knowledgearticle Entity incident_knowledgearticles One-To-Many relationship.

transactioncurrency_knowledgearticleincident

Added by: System Solution Solution

See transactioncurrency Entity transactioncurrency_knowledgearticleincident One-To-Many relationship.

See also

About the Entity Reference
Programming reference for Dynamics 365 Customer Engagement
Web API Reference
knowledgearticleincident EntityType