Online Management API for Dynamics 365 Customer Engagement

Online Management API is a REST API that lets you create and manage Customer Engagement instances in your Office 365 tenant.

With Dynamics 365, previous Dynamics CRM functionality is included as a part of a suite of intelligent business applications. The apps that make up the customer relationship management (CRM) portion of the suite are referred to as “Customer Engagement” and include Sales, Customer Service, Field Service, Project Service Automation, and their related services.

Application publishers and ISVs can use the Online Management API to:

  • Automate creation of custom demo Customer Engagement instances
  • Manage multiple Customer Engagement instances in case of multi-org setup in their enterprise

Using the Online Management API, you can perform various tasks on your online instance such as create, retrieve, delete, backup and restore instances, and other instance-related tasks. Until now, administrator could only manage the online instances using the Dynamics 365 Admin Center.

If you are an administrator, you can also use the new PowerShell cmdlets to perform the same tasks as the REST API on your online Customer Engagement instances.

In This Section

Get started with Online Management API

Authenticate to use the Online Management API

Operations supported by Online Management API

Quick Start Sample: Retrieve instances from your tenant

Online Management API Reference

Customer Engagement developer documentation on MSDN