Develop customized IoT solutions in Connected Field Service
Applies to Dynamics 365 for Customer Engagement apps version 9.x
Connected Field Service for Dynamics 365 integrates Internet of Things (IoT) devices with Dynamics 365 for Customer Engagement to enable their registration, monitoring and management into established business processes. This guide explains the component architecture, supplied interfaces and customization points, and explains the approach to develop customized IoT solutions.
Supported Developer Scenarios
The initial release of Connected Field Service supports the following two primary development scenarios:
Extend Connected Field Service for Dynamics 365 so that manufacturers and hardware service organizations can register, monitor, and manage—including controlling and correcting—IoT devices. Future releases will provide additional support for predicative and prescriptive maintenance capabilities.
Provide an IoT Platform that ISVs and partners can build on to IOT-enable their Dynamics 365 for Customer Engagement custom entities and managed solutions.
To enable the first scenario, the following capabilities are supported:
Abstract device registration in an action, so that devices can be easily registered using the CRM web client or the mobile client
Enable any CRM entity to be IOT-enabled, enabling straightforward IoT integration within existing business processes by using Connection entities
Receive service alerts and automating their response with a customized workflow
Send remote commands to IoT devices, for example after diagnosing a problem to correct a malfunctioning device
Analyze incoming device data, and displaying aggregate, trend and other metrics in custom dashboards
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