Manage users from Dynamics 365 for Customer Engagement (online) and their security roles

When you set up a new game, you need to define which users will be players and which will be fans in your upcoming Dynamics 365 - Gamification game. Users from Dynamics 365 for Customer Engagement are available automatically in Gamification.

Players are competing participants in your game who get points for achieving defined KPIs.

Fans are people who aren’t players in an active game—for example, executives, managers, or receptionists—who participate in a Gamification game by drafting a team. If your CEO gets involved in the game, drafts a team, and is personally following player stats, that’s quite an incentive for players to do their best!

Change a user's security role in Dynamics 365 for Customer Engagement - Gamification

After users are imported, an administrator can change the security role of the users directly in the connected Dynamics 365 for Customer Engagement organization.

Delete a user from Dynamics 365 for Customer Engagement - Gamification

You can delete users from Dynamics 365 - Gamification by deleting their user accounts in the connected organization. If the user is still active in your organization, you can't remove them in Gamification

For step-by-step instructions, see Delete a user from your organization

Remove a deleted user from Gamification

  1. In Gamification, go to Users.

  2. On the Microsoft Dynamics 365 for Customer Engagement Users page, search for the user you want to delete.

  3. Select the Delete symbol Delete user symbol and confirm the deletion. You can't undo this action.

See also

Overview for commissioners and game managers in Gamification
Set up and run games in Gamification