Live Assist for Dynamics 365 powered by Café X

Applies to Dynamics 365 (online), version 9.x

LiveAssist video graphic

Live Assist for Microsoft Dynamics 365 Powered by CaféX is a fully integrated omnichannel solution. With Live Assist for Microsoft Dynamics 365 Powered by CaféX, create more personalized, intelligent experiences within websites and apps using chat and co-browse. Features include:

  • Agents interact with customers within Dynamics 365: Full integration with Dynamics 365 customer engagement and Unified Service Desk for Dynamics 365 means agents interact with their customers via chat without leaving the Dynamics 365 application.

  • Live omnichannel: Customers connect with your agents across mobile and web.

  • Proactive customer engagement with chat: Customer assistance via chat that provides contextual customer information to agents including past history, preferences, and purchases.

  • Faster problem solving with co-browse: View your customer’s app or browser with sensitive data hidden.


  • This feature is currently available in North America (NAM), Canada (CAN), and Europe, Middle East, Africa (EMEA) regions.

Next steps

View the resources available on for more information.