Live Assist for Dynamics 365 for Customer Engagement powered by Café X
Applies to Dynamics 365 for Customer Engagement apps version 9.x
Live Assist for Microsoft Dynamics 365 Powered by CaféX is a fully integrated omnichannel solution. With Live Assist for Microsoft Dynamics 365 Powered by CaféX, create more personalized, intelligent experiences within websites and apps using chat and co-browse. Features include:
Agents interact with customers within Dynamics 365 for Customer Engagement: Full integration with Customer Engagement customer engagement and Unified Service Desk for Dynamics 365 means agents interact with their customers via chat without leaving the Customer Engagement application.
Live omnichannel: Customers connect with your agents across mobile and web.
Proactive customer engagement with chat: Customer assistance via chat that provides contextual customer information to agents including past history, preferences, and purchases.
Faster problem solving with co-browse: View your customer’s app or browser with sensitive data hidden.
- This feature is currently available in North America (NAM), Canada (CAN), and Europe, Middle East, Africa (EMEA) regions.
View the resources available on liveassistfor365.com for more information.
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