Preview: Extend Event Management to support more webinar providers

[This topic is pre-release documentation and is subject to change.]

On24 is the only webinar provider currently supported out-of-the-box for use with Dynamics 365 for Customer Engagement to plan and manage events. More information: Event settings

Other webinar providers can implement the new Webinar Extension API to become a supported webinar provider for Dynamics 365 for Customer Engagement, just like On24. Once a webinar provider implements the API on their webinar service, the webinar provider can be configured in Dynamics 365 for Customer Engagement to use their webinar service for event management.

Important

  • A preview feature is a feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback. Preview features aren’t meant for production use and may have limited or restricted functionality.

  • We expect changes to this feature, so you shouldn’t use it in production. Use it only in test and development environments.

  • Microsoft doesn't provide support for this preview feature. Microsoft Dynamics 365 Technical Support won’t be able to help you with issues or questions. Preview features aren't meant for production use and are subject to a separate supplemental terms of use.

Prerequisites

The webinar provider must create a service that implements the Webinar Extension API so that it can be used as webinar provider in Dynamics 365 for Customer Engagement. More information: Webinar Extension API Reference

Further, the webinar provider should be able to authenticate with the Event management solution. This means that according to the API, {BaseServiceURL}/v1/users should return a JSON response with the following structure:

{
    "Username": "JohnDoe",
    "Password": "Password"
}

Add a webinar provider

When adding a new webinar provider in Dynamics 365 for Customer Engagement, you will need to have Client ID and Client secret values. This information is provided when you sign up for a webinar provider. The authorization of the webinar service to Dynamics 365 for Customer Engagement uses OAuth 2.0 standard protocol. More information: OAuth, Client ID and Client secret.

To add a new webinar provider:

  1. Open Settings > Advanced Settings > Event Management > Webinar Providers and select New.
  2. Fill in the required fields as shown below. The field Base service URL is the URL of the webinar service that implements the API.

Webinar Provider

Add a webinar configuration

To create a new webinar configuration,

  1. Open Settings > Advanced Settings > Event Management > Webinar Configuration. Here you'll see a list of existing configurations (if any). To create a new configuration, select New.
  2. Enter a Name that you and others will recognize.
  3. Choose the previously created webinar provider. Once you select the webinar provider you will be prompted with a consent message whether you agree the terms of service and privacy policy.
  4. Accept the consent and Save.
  5. Click on the Authenticate button on the ribbon. This button will trigger the authentication flow to the authentication endpoint of the webinar provider with the specified Client ID and Client secret.
  6. Login using the User created in the pre-requisites, this will trigger the OAuth flow with the provider.

Webinar Extension API Reference

Download the API reference here