Create and run online surveys

Applies to Dynamics 365 for Customer Engagement apps version 9.x

Dynamics 365 for Marketing includes a Surveys app, which you can use to design and publish online surveys that can be integrated with your events, marketing emails, and customer journeys.

In the current version of Dynamics 365 for Marketing, Surveys is provided as a separate application, but it still operates on the same database as your other Dynamics 365 applications, so it has access to the same records (such as contacts and accounts), and the surveys you design will be available to other Marketing features.

Use the app-selector menu to switch between Surveys and your other Dynamics 365 apps.

The app-selector menu

Unlike other Dynamics 365 for Marketing apps and work areas, the Surveys app provides a navigator at the top of the page rather than in a side column.

How to navigate to and around the Surveys app

Go to Voice of the Customer to design your surveys. The functionality provided here is the same as that provided for other Dynamics 365 applications that include the Voice of the Customer feature.

Go to Marketing to access your Dynamics 365 dashboards, activities, and customer data. This is the same data you'll find in your Marketing app and is provided here for convenience. These entities work just like they do in other Dynamics 365 applications, including Marketing.

More information: Voice of the Customer online help

See also

Get feedback by using Voice of the Customer surveys Find your way around