Create and run online surveys

Applies to Dynamics 365 for Customer Engagement apps version 9.x

Dynamics 365 for Marketing includes a Surveys app, which you can use to design and publish online surveys that can be integrated with your events, marketing emails, and customer journeys.

Note

The surveys feature currently provides limited functionality: anonymous surveys can be added to emails but can't serve as triggers in customer journeys, and non-anonymous surveys are not supported.

In the current version of Dynamics 365 for Marketing, Surveys is provided as a separate application, but it still operates on the same database as your other Dynamics 365 applications, so it has access to the same records (such as contacts and accounts), and the surveys you design will be available to other Marketing features.

Use the app-selector menu to switch between Surveys and your other Dynamics 365 apps.

The app-selector menu

The Surveys app provides the same settings and options as the Voice of the Customer app. More information: Voice of the Customer online help

See also

Get feedback by using Voice of the Customer surveys Find your way around