Applies to Dynamics 365 for Customer Engagement apps version 9.x
You can access Dynamics 365 for Customer Engagement data from mobile devices in different ways. You can install and use the apps for Windows, iOS, and Android mobile devices, or you can run the Customer Engagement web app on the device’s preferred browser for those devices described here.
Support for Dynamics 365 for phones and tablets
|Platform||Versions||RAM (minimum)||RAM (recommended for optimal performance)|
|iOS||10 and above||1 GB||2 GB|
|Android||6.0 and above||2 GB||3 GB|
|Windows tablet||10||2 GB||4 GB|
On February 21, 2018, we announced the deprecation of the Windows Phone app for Dynamics 365 for Customer Engagement apps version 9.0. On May 22, 2018, the Windows Phone app will no longer be supported for Dynamics 365 for Customer Engagement apps version 9.0. The app is only supported on Windows Phone 10. The app is not supported on Windows Phone 8.1. Support for the app on Windows tablets and PCs remains unchanged. The Windows Phone app will continue to be available in the store and will be supported for Dynamics 365 for Customer Engagement apps, (version 8.2) and earlier supported versions. If you wish to continue to use the Windows Phone app, you should not update to Dynamics 365 for Customer Engagement apps, version 9.0 as the Windows Phone app will not be supported with version 9.x.
Support for Dynamics 365 for tablets
You can run the Dynamics 365 for Customer Engagement apps for Windows tablets app on devices that meet the following requirements:
|Memory||Minimum RAM (memory) required is 2 GB. 4 GB RAM recommended for optimal performance|
|Resolution||1366 x 768 resolution (720p)|
You can also run the Dynamics 365 for Customer Engagement apps web app on a supported web browser on these devices. For more information about web browser support, see Web application requirements for Microsoft Dynamics 365 for Customer Engagement apps.
Download the Dynamics 365 for Customer Engagement apps from the Windows Marketplace for Windows 10.
You can run the Dynamics 365 for iPad app on devices that meet the following requirements:
Device: iPad third generation or later
Screen: 9-inch (diagonal) or larger
How to find the version of your Dynamics 365 for iPad app
- In the Dynamics 365 for tablets app, go to the home screen, and then open the command bar. Tap Settings, and then tap About.
You can run the Dynamics 365 for Android app on devices that meet the following requirements:
Android versions 6.0
Tablets with screens larger than 7 inches (optimized for 9 to 10 inches) using Dynamics 365 for Android.
Web browser support for tablets
You can run Dynamics 365 for Customer Engagement in the default web browser on any Windows 10 device, including a Windows 10 PC, but the user interface is optimized for touch. For Apple iPad tablets, iOS 10 and above are supported. For Android, versions 6.0 and above are supported for the tablets.
Using Dynamics 365 for Customer Engagement on a web browser on an Apple or Android mobile device provides a similar experience to using it with a web browser on a desktop or laptop computer. However, some features are not available, including:
Pinch and zoom
Skype for Business presence
Entities that use classic forms such as Goal and Order Product see, Entities using classic forms.