Edit

Sign in to Unified Service Desk – Omnichannel for Customer Service

  • Article

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

  1. Start the Unified Service Desk client by double-clicking the application shortcut on your desktop.

  2. In the Unified Service Desk sign in dialog box, provide authentication details to connect to Dynamics 365, and then select Login.

    For online deployments

    Field Value Example
    Deployment Type Microsoft 365 for online deployments
    Display list of available organizations Select the checkbox to display organizations on which the Omnichannel for Customer Service is deployed
    Show Advanced Select the checkbox to display the following fields:

    - Online Region

    - Username

    - Password
    Online Region The datacenter region where your Dynamics 365 Customer Service instance is hosted North America
    Username The username of the user (agent, supervisor, and administrator) signing in to Unified Service Desk user1@onmicrosoft.com
    Password The password associated with the username

login to Omnichannel for Customer Service.

  1. If you have multiple organizations, select the organization you want to connect to.

  2. In the app selection dialog, select the Omnichannel admin center app from the list.

You signed in to Unified Service Desk - Omnichannel for Customer Service application.

Next topic: Introduction to the agent interface in Omnichannel for Customer Service

See also

Omnichannel for agents
View agent dashboard and agent work items