Videos

Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps that use the Unified Interface. It is available only when you purchase a subscription of Chat for Dynamics 365. For information about pricing, click here.

Overview

Overview of chat and Omnichannel capabilities in Dynamics 365 for Customer Service

Set up chat

Overview of Omnichannel chat setup in Dynamics 365 for Customer Service

Agent Experience

Overview of Omnichannel agent experience in Dynamics 365 for Customer Service

Supervisor Experience

Overview of Omnichannel supervisor experience in Dynamics 365 for Customer Service

Historical Insights Report

Overview of Omnichannel historical reporting in Dynamics 365 for Customer Service

Real-time Sentiment Analysis

Overview of Omnichannel real-time sentiment analysis in Dynamics 365 for Customer Service