Microsoft Dynamics 365 for Customer Engagement system requirements and required technologies

Applies to Dynamics 365 for Customer Engagement apps version 9.x (on-premises)

This Customer Engagement (on-premises) version requires the following software:


For detailed hardware and software requirements or specific product versions and service pack levels that are supported for this version, see the topics in this section.

For hardware and software requirements of earlier versions, see the following topics.


Typically, Dynamics 365 for Customer Engagement applications support the latest version and service pack (SP) for all required components, such as Windows Server, SQL Server, and Microsoft Office. However, to fully support the latest version of a required component, you should apply the latest update for Dynamics 365 for Customer Engagement.

The optional and dependent products listed here that have reached their mainstream support end date might only receive full support with the Dynamics 365 application. Updates may not be made available if Microsoft determines the issue is caused by the expired product. For more information about product lifecycles, see Select a Product for Lifecycle Information.

Before you install Dynamics 365 for Customer Engagement, review the topics in this section, which provide detailed information about the products and technologies that are required or optional and supported configurations.

See also

Microsoft Dynamics 365 Server hardware requirements
Software requirements for Microsoft Dynamics 365 Server
Supported web browsers and mobile devices
Planning Your Deployment of Microsoft Dynamics 365 for Customer Engagement
Dynamics 365 for Outlook Administrator Guide