Clear the server-side cache for a portal

As a portal administrator, you can clear the server-side cache for the entire portal so that updated data from Dynamics 365 for Customer Engagement is immediately reflected on the portal. Updates from Dynamics 365 for Customer Engagement are communicated to the portal in asynchronous mode, so there might be a lag between the time data is updated in Dynamics 365 for Customer Engagement and the time that updated data appears on the portal. To eliminate this delay—for example, when it interferes with portal configuration—you can force the portal to refresh its cache immediately.

Note

The SLA for cache refresh (data transfer between Dynamics 365 for Customer Engagement and portal) is 15 minutes.

To clear the server-side cache

  1. Sign in to the portal as an administrator.

  2. Navigate to the URL as follows: <portal_path>/_services/about

  3. Select Clear Cache.

The server-side cache is deleted, and data is reloaded from Dynamics 365 for Customer Engagement. Note that clearing the portal server-side cache will temporararily cause poor portal performance while data is being reloaded from Dynamics 365 for Customer Engagement.

Clear the portal cache