Organize contacts in live org charts for accounts

The live org chart lets salespeople maintain external organization charts for their accounts. Dynamics 365 for Sales users can build a hierarchy for existing accounts or use it as a starting point for adding contacts to a new account. The org chart also provides easy access to an embedded LinkedIn Sales Navigator widget, helping to ensure that contacts are kept up to date.

Important

When using the org chart, the hierarchy settings will be auto-enabled if they weren't enabled before. A relationship with schema name contact_parent_contact will be created with the parent attribute schema name parent_contactid. If you wish to use a different relationship for the org chart, please contact your admin to create a new hierarchical relationship.

Accessing the Org Chart

The org chart is accessible from the account form. Select Open Org Chart from the command bar to open the org chart for the account.

Open the live org chart on account form

When entering the org chart for a new account with no contacts, a placeholder org chart will be presented. The contacts are placeholders, representing a manager and direct reports which can be added to the chart.

Org chart for new account

Add a contact to the org chart

  1. Double-click the manager node which is represented with a ‘plus’ icon.
    This will open a Lookup Records side panel where you can search for contacts, or quickly create a new one. The search for contacts will return results for contacts which are currently not associated with another account to avoid disrupting another hierarchy. All contact searches behave in this manner.

    Lookup Records side panel to add contacts

  2. To create a new contact, select New and enter the contact details in the quick create form.

  3. Select Save.

  4. In the Lookup Records side panel, select Add. After the contact is saved, the org chart will show the contact which is now associated with the account with their full name and their job title.

  5. Double-click the the contact to add more contacts to the chart or edit the contact details. A contact can only have a single manager but may have many direct reports.

Embedded LinkedIn Sales Navigator control

If you have a Sales Navigator seat, LinkedIn profiles are always just a few clicks away and can be used to ensure contact details remain up to date. Sign in to the service by selecting the Sales Navigator button. You’ll then be presented with the embedded LinkedIn Sales Navigator widget, where you can match the contact and see their LinkedIn profile.

Sign in to Sales Navigator from the side panel

Org chart for accounts without hierarchy

If an organization has no hierarchy associated with the contacts, then the contacts will all be on the same level and report to a placeholder contact. You can edit the contact details to manage the hierarchy.

Org chart for contacts without hierarchy

Manage the org chart

Drag and drop contacts to edit the hierarchy

Select and drag any contact on the org chart. When a contact is dragged over to another contact, it becomes a direct report of the contact that it was dragged to. When contacts are dragged and dropped, their direct reports move with them. When you finish arranging the contacts, select the Save button in the the command bar.

Expand and collapse a hierarchy

When you hover over a contact, you'll find arrows to expand and collapse the hierarchy of a contact. Select the arrows to show or hide peers or reports of a contact.

Zoom and pan on the org chart

Use the mouse wheel to zoom the org chart in and out. By clicking and dragging on the canvas you can pan across the org chart. For larger organizations, this makes navigating the org chart much easier.

Remove contacts from the org chart

To remove a contact from the org chart, select it and select the Remove button from the command bar. This will remove the contact from the org chart, but it will not delete the contact, just the association the contact has with the account. When a contact is removed, the direct reports (if available) of that contact will move to the level of the deleted contact.

Control to remove a contact from an org chart

See also

Work with accounts and contacts in Customer Engagement apps
User Guide (Sales and Sales Hub)
Administrator and Sales Manager Guide
How to enable hierarchy for contacts