Overview of Sales and Sales Hub

Applies to Dynamics 365 (online), version 9.x

Welcome to Dynamics 365 for Sales!

Dynamics 365 for Sales enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 for Sales to keep track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, create marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities. The following image shows the menu for the Sales app.

Menu of the Sales app

Available anywhere, on any device

There are two flavors of Dynamics 365 for Sales:

  • The Sales app is the current full-featured, desktop-optimized app for sales scenarios.

  • The Sales Hub is the current mobile-optimized app for sales scenarios.

    The Sales Hub app is built on the Unified Interface framework, which uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. We recommend that you only use the Sales Hub on mobile devices and not desktop browsers.

Note

For mobile devices, you'll also need to install Dynamics 365 for phones and tablets.

If you're using a desktop browser, you'll see the Sales app in the app switcher as shown in the following image.

Sales desktop app switcher

If you're using a mobile device with Dynamics 365 for phones and tablets installed, you'll see the Sales Hub in the app switcher as shown in the following image.

Sales Hub app switcher

The Sales Hub looks and behaves very much like the Sales app, but the entities included in the Sales Hub are a subset of the entities included in the Sales app. Sales Hub entities include: Dashboards, Activities, Accounts, Contacts, Leads, Opportunities, Competitors, Quotes, Orders, Invoices, Products, and Cases.

The following image shows the Sales Hub screen on a tablet.

Sales Hub example

What Dynamics 365 for Sales offers

Dynamics 365 for Sales offers great benefits, whether you're using a desktop, phone, or tablet.

Benefits for sales people

  • Follow guided business processes, so you know which steps to take next to close deals faster. You can tailor these business processes for your organization's needs.

  • Manage customers and deals wherever you are, on any device (phone, tablet, PC, or Mac).

  • Get productive faster by using familiar tools. Dynamics 365 for Sales is tightly integrated with Office 365 apps, which makes it easier to get going more quickly:

    • Use SharePoint to store and view documents like presentations or notes in the context of a record, such as an opportunity, so anyone working on the opportunity can view them.

    • Open sales data in Excel, make changes, and save the changes back to Dynamics 365 for Sales—all without switching between applications.

  • Get actionable insights and suggestions based on how you work. For example, if you have an opportunity closing next week, the Relationship Assistant will send you a reminder to connect with your customer.

  • Find all activities (appointments, phone calls, and so on) related to a customer or opportunity in one central place, so you have the context you need to do your job.

Benefits for sales managers

  • Accelerate your team's performance by using real-time analytics based on historical data and predictive information.

  • Monitor results, and provide feedback and coaching, in real time.

  • Use immersive Excel and prebuilt templates to do quick analysis without leaving Dynamics 365 for Sales.

See also

User Guide (Sales and Sales Hub)
Business process flows overview
Set up a product catalog (applies to the Sales app only)
Set up sales territories (applies to the Sales app only)