Social Engagement Help & Training

Important

Microsoft Social Engagement will be discontinued on January 16, 2020. Additionally, starting October 1, 2019, the service will no longer support Twitter as a data source. For more information, see Changes coming to Dynamics 365 Market Insights preview and Microsoft Social Engagement.

Get started

  • Microsoft Social Engagement overview
  • Get started
  • Meet the Social Selling Assistant
  • Frequently asked questions
  • Administer

  • Administer Microsoft Social Engagement
  • Configure settings
  • Set up searches
  • Manage connections
  • Assign user roles
  • Analyze

  • Analyze social data
  • Filters
  • Activity maps
  • Alerts
  • Engage

  • Manage social profiles
  • Publish posts
  • Work with posts
  • Streams
  • Additional resources

  • Video training course on MVA (English only)
  • YouTube playlist
  • Community forum
  • Contact support
  • Product updates

  • What's new in Microsoft Social Engagement
  • Microsoft Social Engagement Readme
  • International availability for Dynamics 365