When using the Social Selling Assistant for the first time, users will get recommendations for all available search topics in Microsoft Social Engagement. To personalize the experience, we recommend each user to select specific topics that are of interest to them. Additionally, users must add their social profiles to be able to share content recommendations on their networks.
Access the Social Selling Assistant dashboard
To access the Social Selling Assistant in Microsoft Dynamics 365, go to Sales > Dashboards and select the Social Selling Assistant dashboard.
If you don't see the Social Selling Assistant dashboard, contact your Microsoft Dynamics 365 administrator.
More information: TechNet: Install the Social Selling Assistant
Personalize the Social Selling Assistant
When you open the Social Selling Assistant for the first time, you can personalize its experience. We currently offer two types of recommendations: for sharing content and for getting insights. Select which search topics you find relevant and choose if you want to get insights about a group of search topics. Additionally, you add social profiles to share the recommended content.
Configure your personal experience
Open the Social Selling Assistant.
In the personalization wizard, click Personalize.
Click Share Content, select the search topics that are relevant for you and click Save to apply your changes.
Click Get Insights and manage the topics you want insights for. For example, you may create a new insight group for your business partners and add search topics relating to your partners to get insights, so you can stay on top of what your partners are saying on social media. Click Save to apply your changes.
By default, Social Engagement creates Insight Groups for Customers, Competitors, and My brands. You can edit (), or remove () them, and create () additional insight groups.
If you have a responder or manager interaction role, click Social Profiles to add profiles you own. You can add profiles from LinkedIn Twitter, Facebook or Instagram to share content directly from the Social Selling Assistant. If your administrator shared a social profile with you, you can select it from the list. To add a social profile or to share a social profile you own with other users, see Manage social profiles.
If you’ve set the dark theme in Social Engagement, the Social Selling Assistant will inherit this setting.