This document provides important, late-breaking information about Microsoft Social Engagement 2017 Update 1.8. It was published in September 2017.
Social Engagement Help Center - info central for product users and admins
General known issues
Can’t open links when you use the Social Selling Assistant from the Dynamics 365 for Tablets app
You can access the Social Selling Assistant app from both the Dynamics 365 web client and the Dynamics 365 for tablets app. However, for Dynamics 365 for tablets, the following restrictions apply:
Links contained in the social posts cannot be opened. As a workaround, use the Copy to clipboard action to copy the link to the post. Then paste the link in any Internet browser on your device to view the original post from which the links can be opened.
Copyright and Translation Guide links in the page footer cannot be opened. However, you can access these links from the Dynamics 365 web client or in Microsoft Social Engagement.
Microsoft Dynamics 365 domains must be added to Allowed Domains to enable integration
For integration between Microsoft Dynamics 365 and Microsoft Social Engagement, your Microsoft Dynamics 365 domains must be added as allowed domains in Microsoft Social Engagement. This will ensure that only the Dynamics 365 domains you own can make requests to your data.
If you are a Social Engagement administrator, you can do this by going to Settings > Allowed Domains. Add only your owned Dynamics 365 domains as allowed domains to enable communication with Social Engagement.
Note: Prior to the Microsoft Social Engagement 2016 Update 1.12, we allowed all *.dynamics.com domains to communicate with Social Engagement by default. This is no longer supported.
Blog content delivered in some cases in JSON format
For some blogs coming through WordPress the format of the text is not delivered in the usual format, but instead in JSON format which diminishes the readability of the content considerably.
A YouTube author name might be replaced with a YouTube channel name
Due to a change in the YouTube API, in some cases, Microsoft Social Engagement cannot provide the YouTube author name. For those cases, Social Engagement tries to find the name of the YouTube channel where the video was posted, and it uses the YouTube channel name for the author name.
YouTube videos in tweets are not always rendered in Microsoft Social Engagement
In the case where a video is shared directly from YouTube to Twitter, the video is not rendered in Microsoft Social Engagement. Instead the link to the video is displayed in the respective tweet.
Facebook video URL can expire
Due to changes from Facebook, some videos provided in Microsoft Social Engagement are not playing anymore in Microsoft Social Engagement. This is due to an expiration of the video URL. There is no work around available to change the expiration. You can view the video directly from the Facebook post.
A News post might not contain an original URL
In addition to online news, the Social Engagement News source includes publications that are not publicly available on the web. In that case, no link to the original source is available for the post.
Not all posts contain location data
Location data is supported on all News posts, and partially on Twitter and Forums. The Location page displays only posts that contain location information, which might cover a subset of your data.
Drill-down functionality isn’t available in the Top Cities widget
You cannot drill down for more data in the Top Cities widget. Filtering on the city level is not supported.
Analytics does not display social profiles added in the same session until you refresh your browser
If you add a social profile and then go straight to Analytics, the social profile is not immediately displayed as a source to publish in publish actions.
To resolve this, manually refresh your browser after adding a social profile.
Deleted searches are counted in the quota total
If you delete a search topic, the referred topic will not be displayed in your search topics page or on the Quota Manager page. However, posts that are already acquired for this topic are still counted toward your quota for the current month. The total number of posts on the Quota Manager page might be higher than the sum of all search topics.
Post Preview on Search Setup contains only Twitter data
When you configure keywords rules for search topics, you get not only quantitative feedback on the number of posts that are expected to be found with the configured rule, but also qualitative feedback through a preview of posts that match the configured rule. The posts shown are exclusively from Twitter. All other sources will not show qualitative feedback. Qualitative feedback will be missing if you do not select Twitter as the source.
Posts shown with qualitative feedback are not automatically downloaded and available in Social Engagement. Although it’s possible that the shown posts will be downloaded after the search topic has been saved, this is not guaranteed.
When you authenticate to Dynamics 365, and to Twitter and Facebook, pop-up windows are blocked in the browser
Pop-up blockers and feedback latency can negatively affect your experience when you try to add social profiles, add Twitter rules in Search Setup, and authenticate to your Microsoft Dynamics 365 instance.
When Social Engagement tries to open a pop-up window, in most cases it will be suppressed by your browser’s pop-up blocker. Please look for any notifications about blocked pop-ups.
If you’re using Internet Explorer, check the options that are set on Tabbed Browsing Settings (Tools > Internet options > General > Tabs). For When a pop-up is encountered, choose either Let Internet Explorer decide how pop-ups should open or Always open pop-ups in a new window. If the option is set to Always open pop-ups in a new tab, linking to Dynamics 365 will not work.
Note that any of these pop-ups might take a while to appear. Also, when you add a social profile, the Social Profiles page might take a few seconds to list the new profile. If you continue to see no feedback, refresh the page and start over.
Authorization of Twitter and Facebook profiles does not work on Windows phone
When you authorize a social profile on Twitter and Facebook, a pop-up window requires you to provide the credentials for your social profile. Windows phone does not support the opening of additional windows. We recommend that you set up your social profiles by using a desktop environment.
The Private Messages search rule requires Twitter account authentication in Search Setup
A social profile added for Private Messages acquisition shows up in Search Setup under Private Messages only if a user has authenticated a Twitter account in the Twitter rule in Search Setup.
Sharing with all users for social profiles and streams has high-visibility consequences
Owners of social profiles and streams have the option to choose Shared and share content and publish actions with all users. These are the implications of this taking this action:
For a social profile: Every user with the Interaction role "Manager" or "Responder" will be able to use the social profile in the publish actions within Microsoft Social Engagement.
For a stream: Every user will see this stream on their Social Center page. Because there is no way to hide a stream, we recommend that you use this option with restraint.
Some filter configurations return zero search results
The Social Engagement filter set provides a variety of filters. It’s possible to apply filter combinations in the Social Engagement apps that will always result in zero search results, because the combination contains filters that contradict. For example, if you apply the sources filter News and then apply the post type filter share, this will always result in zero results, because post type filter share is applicable only to Twitter and Facebook posts, which are filtered out if you have an active News filter.
You might configure other invalid combinations of acquisition filters during search topics setup and when you apply application filters. For example, if you set up a search topic that acquires only English rules and you apply a French language filter, the application will always return zero results.
Notifications that trigger multiple actions might overlap
When you perform multiple actions within a short timeframe, notification messages might overlap. Although notifications disappear automatically, we recommend that you close them manually so that you can see each notification and take action as needed.
Localization of map labels is not available for Greek
The Bing Maps embedded in Social Engagement does not support localization of map labels for Greek.
Firefox browser: Limited text navigation when you compose messages
When you work in Firefox, the ability to place your cursor anywhere within the text box you are typing in is limited. Try using a different web browser. Or, as a workaround if you cannot switch browsers, type your content in a text editor and then paste it into the text box in Firefox.
NAV integration and Edge browser cause iFrame to stop loading
When you use the Edge browser with Dynamics NAV, there's an unsolved issue with the Microsoft Social Engagement widget. When looking for a non-existing ID the widget will stop loading. As a work around, we suggest that you reload the whole page and make sure you have a valid Search topic ID. To do that, look for the Search topic in the Microsoft Social Engagement Analytics page's URL.
Parts of Author details for Twitter can be blocked by AdBlock
When you use the Chrome browser with the AdBlock extension, the Author details view in Social Engagement will not show the Twitter timeline widget.
Facebook Acquisition Notification in Analytics does not always disappear
In some cases, the notification in Analytics that tells Social Engagement users that they do not have a valid token for Facebook Pages acquisition is wrongly displayed.
If you see this message, we recommend you go to Social Profiles and check if your acquisition tokens are valid. If they are valid, you can ignore the Analytics notification.
Some Disqus posts are not acquired due to a missing URL in the post
In some cases, Disqus posts are missing an URL. This can happen if posts are created through an API or through private channels. Social Engagement cannot acquire messages that are missing an URL.
Private messages and public messages from Facebook Pages and Twitter not always acquired
In some cases, private messages and public messages from Facebook Pages and Twitter are not acquired in Social Engagement. This can happen when a message was written in a non-supported language of Social Engagement or if the language was not detected at all.
Facebook comments cannot be shared through “Post link” action
Due to a feature in the Facebook API, Social Engagement users can’t share the URL of a Facebook comment to Facebook. We stop showing Facebook social profiles when the Post link action is triggered on a post of the type Facebook comment.
Opening a post with the URL from Copy internal URL command
When you use the URL from the Copy internal URL command to access a post in Social Engagement, filters for this specific document will not be removed by any action in Analytics. To remove this filter, reload the analytics. You can do this either through the navigation menu or by using your browser’s refresh functionality.
Several titles and tooltips are not localized
Currently several user interface (UI) strings and tooltips are not localized in Social Engagement–supported languages in Settings, due to recent and ongoing work regarding accessibility. The non-localized UI strings and tooltips will be localized with the next release of Social Engagement.