Check the health state of your social profiles

Microsoft Social Engagement provides health state checks for tokens of social profiles for data acquisition and interaction so you can make sure they are always active. Checking health states is important so you don't miss out on any posts because of expired tokens. Social Engagement will notify you through email and in the application when your critical acquisition tokens are about to expire.

socialengagement@microsoft.com will send email notifications for the following scenarios:

  • Your token has been active for 30 days and will expire soon. Reauthenticate your token or add an additional token.

  • Your token has been active for 45 days and will expire soon. Reauthenticate your token or add an additional token.

  • Yellow health state: Only one token is currently valid.

  • Red helath state: No tokens are currently valid and you can't work with them until new tokens are authenticated.

Note

While adding or reauthenticating a social profile for Facebook data acquisition, Social Engagement might encounter an error due to rate limits on our Facebook connector app. Please wait about 15 minutes before trying to add or reauthenticate your profile again.

Social profile ownership

To claim ownership of an account, go to Settings > Social Profiles. More information: Manage social profiles

Health State Symbol Action you can perform
Valid No symbol displayed No action needed. The token is valid.
Valid, but your token is not valid At least one token is not valid symbol Re-authorize this account or delete it.
The account isn’t valid; if the user has a token, it also isn’t valid No valid token symbol Re-authorize the social profile if you are the owner, or claim ownership or contact one of the owners if this profile is shared with you.
No owner; invalid without any owner No Ownership symbol Claim ownership if you want to use this account. To claim ownership of an account, go to Settings > Social Profiles. More information: Manage social profiles

Acquisition symbols

The symbols below indicate whether your search acquisition or private message acquisition is valid. You can find these symbols under the Acquisitions column in your lists of owned profiles and profiles without owners.

Note

These symbols will be dimmed if acquisition is inactive.

Symbol Condition
Search button Acquisition is allowed but no search rule has been set up.
Keywords symbol Acquisition is allowed and a search rule is in use.
Private messages symbol Acquisition of private messages has been allowed and a private message rule is in use.

Acquisition token status overview

Social Engagement displays symbols to let you know if social profile data acquisition and private messages are running.

State Symbol Condition
Running Indicates that data acquisition and private messages are running for this social profile At least one token is valid and used for acquisition.
Allowed Acquisition Allowed symbol The social profile allows acquisition but no search rule has been added.
Expired No valid token symbol The social profile token is expired. You need to reauthenticate your token.

See Also

Manage social profiles
Manage access tokens