Microsoft Social Engagement 2016 Updates

Microsoft Social Engagement 2016 Update 1.12

Tag authors with custom tags

You can now tag any author with custom tags and filter by these tags. This means you can now segment authors in any of our apps by using filtering. For example, create a stream for posts from your group of "brand advocates", or use Analytics to see how the tone of "industry leads" authors changed.

To tag an author, open the author details view (now available for any source), and then click the Add button. This is similar to how you tag posts. You can see author tags in post details, and in posts list as icons.

Note that it will take some time for these changes to author tags to appear in all posts. New posts from authors will get author tags directly when the posts are acquired. Author details for Twitter authors will continue to show additional details. More information: Get details on specific authors

Increase engagement by using Disqus

Microsoft Social Engagement introduces Disqus as an additional data source. Disqus is used by millions of websites, including blogs and news sites, to allow comments and discussions by users on relevant topics. Disqus is available as a self-service source in Microsoft Social Engagement and allows users to gather relevant data by defining keyword search topics.

Secure your integration of Microsoft Dynamics 365 with Social Engagement

To ensure that only the Dynamics 365 domains you own can make requests to your data in Social Engagement, you now need to explicitly add your Microsoft Dynamics 365 domains as allowed domains in Microsoft Social Engagement. If you are a Dynamics 365 administrator, you can do this by going to Settings > Allowed Domains. Add only your owned Microsoft Dynamics 365 domains as allowed domains to enable communication with Dynamics 365.

Note

With Microsoft Social Engagement 2016 Update 1.12, all *.dynamics.com domains are no longer allowed to communicate with Dynamics 365 by default.

Microsoft Social Engagement 2016 Update 1.11

Dynamics 365 update

We recently launched the new Dynamics 365 suite of applications. As part of this, you will now see the new Dynamics 365 brand name referenced throughout the Microsoft Social Engagement application. Previous references to Dynamics CRM are now replaced with Dynamics 365. Note that this does not affect any of your existing connections or integration functionality with Dynamics CRM instances.

New Stats panel for automation rules

For better visibility into the execution of your automation rules, we've added a new Stats panel. You can now see execution statistics for the last seven days to ensure the rules are working within your expectations. The panel shows the volume of posts the rules were executed on, organized by the specific actions that were taken. You can see stats across all your rules or for a specific rule.

Display Office 365 profile photos in Social Engagement

Identifying users is now easier with the ability to see their profile photos in Microsoft Social Engagement. We acquire user profile photos from Office 365 and display them everywhere in Microsoft Social Engagement a user profile photo is shown, including on the top navigation bar and other places like the assignee on a social post, or the users a social profile is shared with.

We've added a quick link to help you upload or edit your profile photo . To find this quick link, go to your Office 365 profile page from the Microsoft Social Engagement navigation bar, or to Your Preferences in Personal Settings.

Note

Photos uploaded in Office 365 may not show up right away in Microsoft Social Engagement, and you may need to refresh your browser or sign in again to see them .

Updated discovery of
Dynamics 365 (online) instances to work across all of our data center locations

When you add a Dynamics 365 connection in Microsoft Social Engagement, you no longer need to manually select the data center location of your Dynamics 365 (online) instance.

The new Check Instances button will automatically search and display all of your Dynamics 365 (online) instances across all data center locations. You can then select the specific instance to connect Microsoft Social Engagement to.

Display linked images and videos in tweets in
Social Engagement

Images and videos that are uploaded on Twitter and linked in tweets through t.co links are now shown in Microsoft Social Engagement, in the details of a post in the post lists. This update improves the workflow by letting users see linked images and videos right away, without leaving Microsoft Social Engagement.

Microsoft Social Engagement 2016 Update 1.10

Reddit as a new source

We've added Reddit as a new source in Microsoft Social Engagement. Set up or edit keyword rules, and then choose Reddit as an additional search channel. You'll see Reddit posts and comments in a threaded view, and in the analytics widgets you already use. Reddit doesn't contain any location information.

As you work with posts, you can now generate internal links to easily share posts with other Social Engagement users in your organization. To generate a link for a post, click the Copy Internal URL button in the post details.

Refresh Dynamics 365 connections to update entity metadata

We recently introduced the ability to update metadata in Social Engagement by refreshing a Dynamics 365 connection. We've now extended this to also refresh Dynamics 365 entity metadata on the Dynamics 365 connection. When you refresh a connection, you'll be notified if any Dynamics 365 entities or entity attributes are no longer available, and then they'll be automatically removed from the Dynamics 365 connection.

Microsoft Social Engagement 2016 Update 1.9

New listening languages

You can now search four new languages in Social Engagement. Bosnian, Croatian, Serbian, and Slovenian are now available for keyword search rules, analytics filters, filter sets, and global settings for search languages and search topic defaults.

Active posts in Analytics

When working with posts in Analytics, you'll now see that the posts you've recently opened are highlighted. When you use the up and down arrows in the top right corner of the post details view, the post list will adjust to the position of the post you’re looking at. This also happens in streams when you're navigating through post details. When you're ready to go back to the post list, the last post you have opened will be at the top of your post list.

Refresh
Dynamics 365 connection metadata

We're introducing a Refresh button to manually refresh Dynamics 365 metadata in Social Engagement. When you create a Dynamics 365 connection, Social Engagement retrieves and stores the metadata, such as Dynamics 365 version, entities, and entity properties. Any changes to the Dynamics 365 instance that result in changes to the metadata are not automatically updated in Social Engagement. Use the Refresh button to trigger an update of the metadata and keep your Dynamics 365 connection information in Social Engagement up to date.

For your reference, the Last Updated On date on the Dynamics 365 connection shows when the Dynamics 365 metadata in Social Engagement was last updated.

Microsoft Social Engagement 2016 Update 1.8

Simplified editing for keyword-based search rules

We have improved the workflow to enter keywords, inclusions, and exclusions for keyword-based search rules in search setup. Words you enter will be displayed as individual items, which allows easier deletion and editing of search rules as well as better readability. Entering a comma or pressing the Enter key will transform the keyword into an easily-removable item. Every separated item acts as an OR operator, which was formerly represented as a comma (,).

To work with this feature, go to Search Setup, and then create a new Keywords rule or edit and existing one.

Set a Label action for automation rules

Automation rules now let you set a label on posts based on the defined filter criteria. This allows you to automatically triage incoming social posts by setting appropriate labels on them.

To work with this feature, go to Settings > Automation Rules, and then create a new rule or edit an existing one. More information: Set a label

Manage search topic ownership

We introduced the ability to change the owner of a search topic, so you can ensure every search topic is owned by the appropriate user in your organization. Users with the Power Analyst role can only edit owned search topics. This means you can empower these users by giving them ownership of search topics they manage. You must be an Administrator to change search topic owners. For reference, see the Understand user roles help topic.

To change the owner of a search topic, go to that search topic in Search Setup, and then edit the owner. More information: Understand user roles, Create or delete a search topic

Include or exclude groups from the Assignee filter

We have extended the filtering capability for the Assignee filter by letting you specify whether to include Office 365 Groups for Dynamics 365. When you filter on a post assigned to a user, you can now specify whether you want to include posts assigned to any groups that the user is a member of. Previously we included posts assigned to groups a user is a member of along with posts directly assigned to that user. More information: Assignee

Multiple search rule creation for Instagram, custom sources, and private messages

To quickly create search topics with several rules, you can now create multiple rules for Instagram accounts, custom sources, and private messages at the same time. You'll be able to create multiple rules at once for those source types, similar to Twitter profiles and Facebook pages. The selected profiles will be saved as individual rules under the selected search topic.

To work with this feature, go to Search Setup, create a new Instagram, custom sources, or private messages rule, and then add multiple rules. More information: Add rules to a search topic

Improved UI for filters

Filters are now easier to view and use. When you open the filter editor, you'll see that active filters are now bold, collapsed. and show the number of active filters, so you can easily see all of your filters. We also reduced the need to manually scroll when you open filter dimensions. In Analytics you can now conveniently view and open a specific active filter by clicking it at the top of the Analytics page.

Microsoft Social Engagement 2016 Update 1.7

Introducing Instagram as a new source in Social Engagement

Instagram is now available as a source in Social Engagement, adding a way to engage on highly-relevant pictures and short videos from millions of posts published every day.

To gather posts that mention a specific hashtag, you can create keyword search rules for #hashtags on Instagram to find public posts on Instagram that contain that hashtag.

To follow all posts of important Instagram accounts (for example, a competitor’s brand account), you can set up Instagram account rules to gather all posts from a specific Instagram account.

To acquire data from Instagram, you'll need to add at least one Instagram profile to your social profiles in Social Engagement, and then allow data acquisition for that profile.

More information: Add a keywords rule, Add an Instagram rule, Manage access tokens

We’re excited to announce that all customers using Dynamics 365 in combination with Social Engagement can now create Dynamics 365 entities from a post in Social Engagement. Users with a Professional license can now link a post to Dynamics 365 and trigger a workflow in Dynamics 365. While users with a Microsoft Social Engagement Professional license now can create new records in Dynamics 365 from single posts, the automated record creation using automation rules continues to be available for Enterprise licenses only.

More information: Link posts from Social Engagement to Dynamics 365, Integrate Social Engagement with Office 365

New and faster acquisition of posts from Facebook pages

Social Engagement has significantly improved the data freshness of posts and comments from Facebook pages. To start using the new data acquisition, you need to add at least one Facebook acquisition profile to the social profiles in Social Engagement. Authenticated Facebook acquisition profiles generate a User Access token on Facebook. Tokens authenticated for data acquisition usually have a lifetime of about 60 days, due to Facebook's requirements. Administrators and profile owners will receive email notifications when a profile is about to expire.

More information: Manage social profiles, Manage access tokens, Check the health state of your social profiles

To improve the experience when you set up new search rules, Social Engagement now lets you set up multiple Twitter search rules and Facebook pages rules at one time. Create a new Twitter or Facebook rule, and then search for the Facebook pages or Twitter profiles you want to add under the current search topic.

To quickly find search topics or search rules that contain a specific word or phrase, you can now apply a filter in the Category and Search Topics pane. Start typing the string that you're looking for and see all topics or rules matching what you type. Additionally, you can filter for languages and sources in the search topic configuration and search for custom sources on the custom sources tab.

More information: Add rules to a search topic, Add a Twitter rule, Add a Facebook pages rule

Manage custom tags

Some tags may become obsolete over time, or you might want to rename them. Maintain your custom tags and let your users work with relevant items. Administrators can now rename custom tags and delete them if they aren’t needed anymore.

More information: Work with tags

Review the quality of auto tags

Having insights about the quality and history of the learning models for auto tags and intentions helps you efficiently manage and optimize the auto tags feature. In Settings, on the Auto Tags page, you'll now find information about the quality of the machine learning model for each auto tag.

More information: Work with tags

Include or exclude the Label filter

You can now build streams in Social Center that cover a variety of workflows by using the updated Label filter. The label filter now lets you choose if you want the see posts that have the selected label assigned, or if you want to explicitly see posts that don’t have the selected label assigned.

For example, you could work with labels like “Closed” or “Case resolved” and filter out those labels in a stream that shows posts assigned to a group of users, so they work on the posts that still require action.

More information: Get to know supported filters, Use filters to see relevant data

Automatically assign posts to a user or a group by using automation rules

Further extending the capabilities for automated triage of newly-found posts, automation rules now provide the Assign-to action. Based on the filters you define, posts are automatically assigned to a user or a group.

For example, you can assign posts with purchase intentions to your sales team for follow-up. Or, you can assign posts with negative sentiment that mention your company’s service or product to your customer service team.

To quickly check the number of posts that are processed by an automation rule, Social Engagement now shows how many posts might match your filters. When you define the filters, you'll see how many posts previously matched the selected filters in your default time frame, so you can see if that’s within your expectations. Additionally, the actions for each automation rule are now displayed in a list so you can easily edit them.

More information: Route posts using automation rules

Direct messages and private messages now support up to 10,000 characters

Direct messages on Twitter and private messages on Facebook now support up to 10,000 characters per message and let you write longer replies to your audience. You'll be notified if you're about to reach the character limit.

More information: Engage in private conversations

Details for Twitter posts now show threads for replies and retweets

To help you better understand the impact or the context of a post, the detailed view of a Twitter post now shows replies and retweets as separate threads. Replies are now related to the posts they reply to, rather than being treated as individual posts.

More information: Drive business objectives using posts

New options to handle posts that no longer match a stream’s data set

In Social Center, streams now let you choose how to handle posts that no longer match a stream's data set. You can either let the stream automatically hide these posts, or you can choose to be notified in the stream before a post is hidden. Not only does this let you work more efficiently when you triage posts, it also lets you work with posts faster.

More information: Keep track of live data streams with Social Center, Configure a stream

Updated Help & Training Center

As tons of great features were added to Social Engagement in recent releases, we expanded the footprint of our help content. To get you to the right information quickly, we refined the Social Engagement Help & Training Center page. Check back regularly—we keep refreshing the content as new features are released.

More information: Microsoft Social Engagement Help & Training

Microsoft Social Engagement 2016 Update 1.6

Work more efficiently in streams and post lists

Increase your productivity and work smoothly with posts. Streams and post lists now let you quickly skip to the next post as you review post details. Click the Previous/Next arrows to quickly move between posts. And Social Engagement now buffers all actions you apply to a post, saving you valuable time by queuing actions rather than having to complete every action before you can apply the next one.

Introducing smart data sets

Customers now have the convenience of working with smart data sets — data sets that only display applicable filters. Smart data sets ensure that customers will always configure valid data sets. A notification will appear if you're using a filter that is not supported by an interaction area.

More information: Get relevant data using filters

Microsoft Social Engagement 2016 Update 1.5

Introducing auto tags and adaptive learning on tags

You can now enable adaptive learning on your custom tags by adding them to your list of auto tags. Social Engagement applies adaptive machine learning on these tags to predict tags for new incoming posts. This allows the system to learn from users' edits on tags and the tagging of posts

Custom tags use text analytics and Azure machine learning techniques to learn patterns from posts manually tagged by users. As more labeled data becomes available, the service can continually learn and improve quality. Labeled data includes tags that are added by the user manually, tags that are added by the system and confirmed by the user, or tags that are added by the system and removed by the user. New, incoming (unlabeled) posts can be scored automatically by the service and analyzed throughout Social Engagement. Auto scoring quality can be monitored in the corresponding Settings page.

The feature will be rolled out gradually for a smooth transition. No action is required on your part. You'll find the new page in Settings > Global Settings > Auto Tags when the feature is available.

More information: Work with tags

Introducing Chinese and Japanese sentiment detection

Social Engagement now includes sentiment calculation for Chinese and Japanese in addition to the already available languages. Understand at a glance how the perception of your audience is toward the terms you search for. For more information about the languages that Social Engagement is translated into and sentiment analysis, see Microsoft Social Engagement Translation Guide, Adaptive learning based on changes to organization’s sentiment values.

Extended source coverage: Blogs

We have extended the current coverage of the Blogs source. The extended source is automatically included if you set up a new search topic with a keyword rule. To avoid an unintentional surpassing of your monthly post quota, your existing search topics will continue to acquire posts with the previous source coverage. If you want to update existing search topics to include the extended coverage of the Blogs source, you can edit your existing keyword search rules, for example by adding a comma (,) and save the edited rule.

More information: Set up searches to listen to social media conversations

Open linked social posts with the interactive experience in Dynamics 365

Dynamics 365 recently introduced the new interactive service hubthat offers a different user experience from the web client. For Dynamics 365 entities that are enabled for interactive experience, we now automatically take you to the interactive service hub when you open a record on a social post that is linked to Dynamics 365. Dynamics 365 entities not enabled for interactive experience will continue to be opened in the web client.

Engage with social profiles

The social profiles page is redesigned in preparation for future functionality changes. You can easily add tokens to interact with posts and view the health state of your tokens.

More information: Manage access tokens

Fewer pop-ups when linking posts to Dynamics 365 (online)

The authentication mechanism has changed for linking a social post to Dynamics 365 from client-side to server-side. With this change you will no longer see authentication pop-ups when linking a post or viewing a linked post in Social Engagement.

However, you may still see pop-ups when you link or view a post if you have a Dynamics 365 instance that is older than the Dynamics 365 Online 2016 update, is located in the North America 2 datacenter, or is on-premises.

The feature will be rolled out gradually for a smooth transition. No action is required on your part.

To learn more about this feature, see Link posts from Social Engagement to Dynamics 365

Microsoft Social Engagement 2016 Update 1.4

Introducing custom tags

With our last release, we introduced intention tags—a set of predefined tags that are automatically added to posts based on author intent. We're extending the capabilities of the tags feature with custom tags. In addition to intention tags, you can now manually add one or more custom tags to posts. Custom tags allow you to freely choose the tag names and the posts you want to add them to. Tags come in very handy when you want to provide additional context to posts, highlight important announcements, build triage queues, and enable a more detailed structuring of your data set. You can also filter posts by custom tags to narrow your analysis, or define streams based on them.

The Tags widget was also updated to reflect the number of posts with custom tags. Check it out on Analytics > Conversations and understand at a glance how the tags are distributed in your data set.

More information: Work with posts

New source: Forums

Forums are digital discussion boards on the Internet where people discuss all kinds of topics. Understanding your audience requires listening to what is on their minds. Great ideas often arise from lively discussions, and forums give you a great way to reach them and find out what people think about topics that matter to your business.

Find out what customers are saying on a variety of public Internet forums. Social Engagement offers forums as a new source so you can better understand the topics and issues you come across in forum discussions. Keyword searches on forums can help you gather relevant posts for your search topics. To start using this new source, either set up a new search topic or edit an existing search topic and include Forums in the source of your keyword rule.

Some forums provide location data, so their posts can show as part of the Location Insights widget, or on an activity map. Check out your location data on Analytics > Locations to find out where the authors of the forum posts are located.

More information: Set up searches to listen to social media conversations

Stream social data to Microsoft Azure Event Hubs

Using Azure Event Hubs—a highly scalable publish-subscribe event ingestor that handles millions of events per second—you can transform and store social data for further processing. Specify an automation rule in Social Engagement and stream all posts that match this rule as events to a connected event hub. Once you have the data in the event hub, you can access it from any application that you connect to your event hub.

When Social Engagement sends a social post as an event to Azure Event Hubs, a JSON payload is submitted to the connected event hub. Along with the default properties of the post, you can define custom key-value pairs to add when you set up the automation rule for a given data set to create custom analytics scenarios and advanced reporting capabilities.

More information: Stream data from Social Engagement to Microsoft Azure Event Hubs

React to a public conversation with a private message

Conversations on Twitter usually start on public timelines of individual users. Especially with support requests, additional information is often required (for example a billing number, or a real name confirmation). This additional information usually isn’t intended for the public and needs to be shared in a private way. Social Engagement now lets you add a link to start a private conversation to any public reply on Twitter. This lets you turn any public conversation into a private one, without losing the context.

More information: Drive business objectives using posts

Microsoft Social Engagement 2016 Update 1.3

Understand an author's intent using intention analysis

To help increase team efficiency for sales and service organizations, Social Engagement automatically detects intentions in English social posts on Facebook and Twitter. Intention tags are applied to acquired posts and are analyzed by a machine-learning based algorithm to detect author’s intentions. Posts that are picked up by a search topic are scored against the algorithm and if applicable, marked with the intentions identified. In addition to the automated tagging, you can manually add tags or remove tags from posts. More information: Work with tags

To analyze the intentions in the user interface, we introduced the Intentions widget. It displays a distribution of the intention tags in your current data set. The metrics include the total number of posts with intention tags, the number of posts per intention tag, and the trend per intention tag. Analyzing the intentions over a data set gives you quick insights into what's on the top of your audience's mind. At a glance, you can find out if there are more purchase intents after you launched a marketing campaign and get an additional indicator of its success. Or, you can see if there are major issues bubbling up due to an increased volume of posts with support requests or complaints. More information: Gain insights from public conversations

Route posts using automation rules

Automatically link posts matching your filter criteria to Dynamics 365 entities such as cases and leads. Combine this with intention analysis and you can setup an automated triage process. For example, customer issues on social media can be automatically identified and routed to your service department as cases. More information: Route posts using automation rules

Sentiment analysis for the Arabic language

The updated sentiment algorithm provides you with the capability to perform sentiment analysis for posts in Arabic. Additionally, post content in Arabic, Hebrew, or Urdu now displays with a right-to-left alignment in the post list and in post details. More information: Microsoft Social Engagement Translation Guide, Adaptive learning based on changes to organization’s sentiment values

Share a link from a post found in Social Engagement

When you find a post in Social Engagement, be it on a stream in Social Center, or in the post list in Analytics, you can share this post to your peers with a few clicks. Simply click the Post Link button and add some text to your post. Choose the social profile to post to, and you’re done. Give it a try. More information: Drive business objectives using posts

We introduced improvements when requesting information from the Dynamics 365 discovery service and updated the error messages when there's an issue with the connection to Dynamics 365. Authentication requests are now handled more smoothly when you link a post from Social Engagement to Dynamics 365 (on-premises).

Microsoft Social Engagement 2016 Update 1.2

Add photos when replying to a post

A picture tells more than a thousand words. When you reply to a post on Twitter or Facebook from within Social Engagement, you can now add photos to your replies. More information: Drive business objectives using posts

View details about Twitter profiles in Social Engagement

Social profiles are vital for the success of your social strategy. To give you a quick way to update, add, or share profiles, we moved them to their own page in the Settings area. More information: Manage social profiles

Search Setup available on all devices

We’ve added support for all devices to the Search Setup area. You can now not only check how your search topics are configured and what type of rules they contain, but also create searches or edit them while you’re on the go. For more information about how to set up searches, see Set up searches to listen to social media conversations.

Tweaks to user experience

When you review the organization of your search topics in the category list, the search rules in a search topic are now represented with the corresponding icons. Additionally, we refined the post list layout. The post list in Analytics and the wide view of streams now separate information about the author from the post's content for improved readability.

New and improved functionality on widgets

The Sources widget now comes with a full-screen view to show the entire list of sources and their number of posts. The Sources History widget now comes with improved highlighting of data points, so you can easily see the values of the data. Authors by Source not only shows the five most active sources, but also summarizes how many authors posted in the other sources.

New videos added

We’ve added the following new videos to the collection: 3 intelligent ways to engage your customers in Microsoft Social Engagement 2016 (3:00) and New features in Microsoft Social Engagement 2016 (4:19). Check back regularly for new multimedia assets that help you to get up to speed quickly with Social Engagement. Have a look at the updated Videos & eBooks page for a collection of all published multimedia content.

Microsoft Social Engagement 2016 Update 1.1

Add custom sources from public RSS and Atom feeds

Extend the coverage of your data sources by adding custom sources in Social Engagement. Custom sources offer a way to get additional data from your favorite public RSS and Atom feeds. Broaden your sources while efficiently keeping track of all of your feeds. You can create search topic rules and filters to gain further insight into all your sources. More information: Create or delete custom sources

View details about Twitter profiles in Social Engagement

Microsoft Social Engagement offers a built-in experience to find details about Twitter profiles. Learn about the author’s interests and who they’re interacting with. At a glance, see what media and hashtags the author posted in the past 30 days. Quickly spot the relation of your social profiles with the author and start following directly from within Social Engagement. Get an idea of what’s on the author’s mind with a chronological list of their latest tweets. You can get to the author details by clicking the author details button View author details button in Social Engagement in the author widget, or by clicking the profile picture in the Social Center and Analytics post list. Learn about author interests and their backgrounds through author lookup to keep track of people who impact your social feed. More information: Access author details

Collaborate with Office 365 Groups in Social Engagement

Help get groups collaborating in your organization. In addition to working with individual users in Social Engagement, you can now work with Office 365 Groups. Assign posts to groups to make entire teams aware of them. Share social profiles and streams with groups to make sure the right teams have access to the relevant profiles and data. Office 365 Groups can be created and managed from within the Office 365 admin center or Outlook, and Social Engagement synchronizes your organization’s groups for convenient usage from within Social Engagement. More information: Work with Office 365 Groups in Social Engagement

Add photos when publishing a post

When authoring a fresh post from within Social Engagement, you can now add photos to your posts. Create visually-appealing posts on Twitter and Facebook pages when interacting with your audience. More information: Drive business objectives using posts

Create records from social posts in Microsoft Dynamics 365 (on-premises) (IFD-enabled)

Admins can now connect their organization's Social Engagement solution to a Microsoft Dynamics 365 (on-premises) instance. The new capabilities offer another level of operational efficiency to your sales, marketing, and service teams who are using the Social Engagement solution. More information: Link posts from Social Engagement to Dynamics 365, CRM Help & Training: Set up rules to automatically create or update records in CRM

Microsoft Social Engagement 2016 Update 1

Turkish language is now supported

Get in touch with your audience using Turkish language. The acquisition of social posts, the application interface, and sentiment calculation are now available for Turkish in addition to the already-available languages for the application interface and sentiment calculation. For more information about the languages that Social Engagement is translated into, see the Microsoft Social Engagement Translation Guide.

Streams showing posts from the past 14 days

To ensure streams show only the most recent information for more effective and relevant engagement, we have limited them to show only posts from the past 14 days. You can always see earlier posts in Analytics, which you can now get to directly from Social Center. More information: Explore more options with your data set

Better language detection with Microsoft Translator

Social Engagement now uses the Microsoft Translator (API) to provide better language detection for all available languages in collaboration with Bing. Posts that were found so far without a predefined language from data acquisition are analyzed and, if possible, are categorized into one of our 20 available languages.

Publish tweets and posts to Facebook pages from Social Center

Reach out proactively to your audience by composing new posts as an integrated experience for either Twitter or Facebook pages in Social Center. In addition to the reactive interactions, Social Engagement now lets you compose new tweets or posts to Facebook pages directly from Social Center. All you need is an authenticated social profile in Social Engagement to start reaching out to your audience immediately! More information: Drive business objectives using posts

Filtering for posts linked to Dynamics 365

Social Engagement now allows filtering for posts that are either linked or not linked to Dynamics 365. Apply a filter for your data set and find linked posts quickly. Build streams and workflows to track the posts that require your attention. More information: Get to know your filters