What's new in Social Engagement

Welcome to Social Engagement. Here's a list of features we added recently.

If you're new to Social Engagement, see Get started with Social Engagement.

For a detailed list of improvements and bug fixes for the latest release, see our blog.

For important, late-breaking information and a list of known issues, see the Social Engagement Readme.

Social Engagement 2018 Update 1.5

Attachments in private messages now show in the post list

Social Engagement now shows attached images and videos in private messages on Facebook and direct messages on Twitter directly in the post list. To see the attachments, open the post details of a direct message that contains attachments.

Social Engagement 2018 Update 1.4

Refreshed visuals for Social Insights in Dynamics 365 Customer Engagement

The integration of Social Insights in Dynamics 365 forms and dashboards now comes with new and updated visuals. The existing charts and visuals now reflect the latest user interface of Social Engagement and inherit several settings from Social Engagement. Due to this change, we have deprecated some widgets such as Analytics Summary. You can reconfigure to remove or replace such widgets. The steps to set up and configure Social Insights in Dynamics 365 are now available in the help center.

See which Facebook page a post is coming from and reply consistently

The post list in Social Engagement now shows on which Facebook page each post and comment was posted. Engaging on your Facebook page is now easier because the social profile matching this page will already be selected when you write a reply.

Instagram account rules are no longer possible

Due to changes on the Instagram API, we are experiencing a downgrade on data acquisition for Instagram in Social Engagement. We are currently receiving lower volumes of Instagram posts for hashtag search rules, and no comments to Instagram posts at all. Additionally, we are not receiving posts or comments for Instagram account search rules. At this time, the search rules only return partial author information.

Existing search rules for Instagram accounts don't return results anymore. Keyword search rules with Instagram hashtags continue to work as expected.

Social Engagement 2018 Update 1.3

Exclude option for author tags filter

The author tags filter now lets you exclude specific author tags from your data set.

Usability improvements extended tweet length

Twitter extended its support for longer messages in November 2017. For most languages, the limits were the same. This update adds support for Korean, Thai, and Simplified Chinese.

Introducing compliance stream for Twitter, Tumblr, and WordPress

Social Engagement now supports retroactive deletion of posts that were acquired and then deleted in the source. Posts from Twitter, Tumblr, and WordPress are now removed from Social Engagement when the author removes them from the source.

Service and product improvements

For a detailed list of improvements and bug fixes for the latest release, see our blog.

Social Engagement 2018 Update 1.2

Let us know what you think about Social Engagement

With this update, we introduced a feedback dialog that is presented to a sample of users when they sign in to Social Engagement. We encourage everyone to provide feedback that will help us shape the service and align our priorities for future updates.

Service and product improvements

For a detailed list of improvements and bug fixes for the latest release, see our blog.

Social Engagement 2018 Update 1.1

Improved accessibility across all interfaces

With this update, Social Engagement is more accessible for all users. These changes include support for keyboard navigation, screen reader support, and overall improvements to the user experience.

New capabilities for all users:

  • You can choose to represent the data from widgets in Social Engagement in a chart or a data table.
  • You can choose to render the charts with a fill pattern or solid colors. When selecting the fill patterns, data on maps will be represented in different shapes and will not rely exclusively on color.
  • You can navigate the maps in Social Engagement with a keyboard by selecting a tab to reach the first data point on a map.
  • In activity maps, you can choose between a visual map and a data table. The map allows navigation by keyboard in cardinal directions.
  • You will experience improved navigation for post lists and post details

To learn more, see our dedicated documentation on accessibility for Microsoft Social Engagement.

Administrators now enabled to remove alert recipients

With an administrator configuration role in Social Engagement, you can now remove recipients from alerts that were configured by other users. You can search for a specific email address and then remove the recipient from all alerts that send email to that address. Additionally, you can export a list of alerts this recipient receives.

Changes for author information from Facebook pages

As of February 6, 2018, Facebook updated its API to pull data for Facebook pages. After that date, author information for Facebook posts is only available for pages that have been added as a social profile to your Social Engagement solution. The content of posts and comments, as well as enrichments such as sentiment, continue to be available for posts and comments without author information. We recommend you add page access tokens for every Facebook page as a result of this change.

Read more about the experience for Facebook Pages in Social Engagement.

Service and product improvements

For a detailed list of improvements and bug fixes for the latest release, see our blog.

See also

Get started with Social Engagement
E-books and videos