What's new in Social Engagement


Microsoft Social Engagement will be discontinued on January 16, 2020. Additionally, starting October 1, 2019, the service will no longer support Twitter as a data source. For more information, see Changes coming to Dynamics 365 Market Insights preview and Microsoft Social Engagement.

Welcome to Social Engagement. Here's a list of features we added recently.

If you're new to Social Engagement, see Get started with Social Engagement.

For important, late-breaking information and a list of known issues, see the Social Engagement Readme.

Social Engagement 2019.04

Compliance stream for Reddit

When a post or comment on Reddit is removed by the author, it's also removed from Social Engagement.

Social Engagement 2019 Update 1.2

Introducing new Reach prediction

Now you can get to the viral Tweets before others.
We've upgraded the Reach prediction to consider who is writing, what is being said, how, and when. Powered by the latest AI models from Social Engagement and methods from Microsoft Research, we can be the first to offer you high predictive performance. We strongly recommend to pay attention to content with high predicted Reach. Post with a high reach value is expected to get more retweets and thus will be seen by a much larger audience than an average tweet.

Social Engagement 2019 Update 1.1

Discontinuation of Microsoft Social Engagement and transition to Dynamics 365 Market Insights

Dynamics 365 will focus on enabling businesses with artificial-intelligence-powered social and web insights rather than just social listening capabilities. Because of this, Microsoft Social Engagement will be discontinued. Combined capabilities and insights through social and web interactions powered by sources such as Bing search will be offered through Microsoft Dynamics 365 Market Insights. These social and web insights can help marketing, social media, and product teams understand what their customers and competitors are saying, seeking, and feeling.

More information:

Social Engagement 2018 Update 1.12

Introducing new languages

This release introduces new languages for sentiment analysis, search rules, and the user interface.

The following languages are available in Social Engagement with Update 1.12:

  • Indonesian (Bahasa)
  • Czech
  • Hungarian
  • Hindi
  • Korean

Social Engagement 2018 Update 1.11

As of December 10, 2018, we will introduce the ability to track your own Instagram business accounts in Social Engagement. You will be able to acquire posts and comments on your own Instagram business accounts. To use this new functionality, the Instagram Business Account needs to be linked to the respective Facebook page. Users in Social Engagement will need to authenticate or re-authenticate their Facebook Acquisition profile and set up Instagram Account search rules.

Instagram is retiring keyword searches on December 10, 2018, and users will not be able to create new keyword search rules in Social Engagement for Instagram. Existing keyword search rules containing Instagram as a source will continue to exist as is, and the data acquired for these rules is preserved, as long as the rules are not changed. However, no new Instagram data will be acquired for these rules. If the user changes such a rule, Instagram needs to be removed as a source to be able to save the edited search rule. In case you want to preserve your Instagram data acquired to date, we recommend that you create a separate search rule with the changes and keep the rule with Instagram data untouched.

You can find more information about the new functionality in the Instagram Account search article.

Social Engagement 2018 Update 1.10

Introducing 5 languages for the user interface

We're introducing the translations for Bosnian, Croatian, Serbian, Slovenian, and Thai across the user interface in Social Engagement. For more information about the available languages, see International availability of Microsoft Dynamics 365.

Social Engagement 2018 Update 1.9

Home - your new start page

After signing in to Social Engagement, the app presents a new start page called Home. It provides helpful resources and additional information in one spot. We'll be adding more features to the start page in future releases.

Quick setup and initial insights in fresh solutions

Social Engagement will guide users of newly created solutions to success. This quick setup is available to you on Home if your solution doesn't have any search topics set up yet. You will create your first search topic and get initial insights within minutes.

Social Engagement 2018 Update 1.8

Provide your feedback about Social Engagement

After signing in to Social Engagement, you can select the smiley symbol and provide your feedback about the app and the service. We're looking forward to hearing your thoughts and continue to refine the product based on your feedback.

Provide feedback in Social Engagement

Compliance stream for WordPress comments and Disqus

When a comment on WordPress is removed by the author, it's also removed from Social Engagement databases. If a user decides to delete their Disqus profile, all related comments and threads are deleted in Social Engagement too.

Removal of interaction token for Facebook user profiles

With this release, we're following Facebook's Graph API v3.0 changes from August 1, 2018: Social Engagement stops supporting engagement actions for Facebook user profiles. Interaction tokens for Facebook users were removed from Social Engagement and you won’t be able to add them anymore.

Good to know: This change doesn't affect the way you work with social profiles for Facebook pages in Social Engagement. You still need to create a Facebook Acquisition profile to allow data acquisition from Facebook for Facebook pages you administer.

Social Engagement 2018 Update 1.7

New sign-in URL for Social Engagement

A new sign-in page is available to sign in directly to Social Engagement without memorizing the solution URL or going through the Office 365 portal. Go to http://social.dynamics.com/login to sign in to Social Engagement.

Removal of interaction functionality for Facebook user profiles

With the release of Facebook's Graph API v3.0 on August 1, 2018, social profiles for Facebook users in Social Engagement can't interact with posts anymore. With this release, we're removing the option to create new interaction tokens for Facebook user profiles. The logic for data acquisition doesn't change. You still need to create a Facebook Acquisition profile to allow data acquisition from Facebook for Facebook pages you administer.

With the upcoming Update 1.8 in August, we'll also remove the interaction controls for Facebook user profiles from the Social Engagement user interface.

Social Engagement 2018 Update 1.6

Change of permissions for newly invited users

When an administrator assigns a Social Engagement license to a user, this user will get Power Analyst and Responder permissions. This enables users to create search topics and engage in conversations with other authors. Administrators can change the permissions at any time according to their business requirements.

Reduction of retention time for Social Content to 15 months

On June 16, 2018, Social Engagement will reduce the retention time of Social Content to 15 months. This means that posts older than 15 months won’t be available in your Social Engagement solution anymore. If you need to keep track of older data for reporting purposes, you can export the data before it gets deleted automatically.

Disabling TLS 1.0 and TLS 1.1 in Social Engagement

The Transport Layer Security (TLS) protocol is most widely recognized as the protocol that provides secure HTTP (HTTPS) for connections between web browsers and web servers. The TLS 1.0 protocol version was defined in 1999. While no longer the default security protocol in use by modern operating systems, TLS 1.0 is still supported for backward compatibility. The same applies for TLS 1.1.

Social Engagement will remove the support of TLS 1.0 and TLS 1.1 in order to align with Microsoft compliance requirements and security best practices.

What is the impact?

After Social Engagement disables TLS 1.0 and TLS 1.1, any connections to the service that rely on those versions will fail.

How to avoid interruptions in the user experience

We recommend switching to a browser supporting TLS 1.2.

All major releases of browsers (Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari, Opera) after April 2016 support TLS 1.2.

Browser Version Remarks
Microsoft Edge equals or higher 12.10240 Compatible by default
Internet Explorer 11 Enabled by default, Desktop & Mobile
Firefox equals or higher 27 Release notes, all operating systems
Chrome equals or higher 29 Details, all operating systems
Safari equals or higher 7
Opera equals or higher 12 Release notes
Android OS Browser equals or higher Android 5.0 (Lollipop) Compatible by default
Mobile Safari equals or higher 5 for iOS 5 or higher Compatible by default

Social Engagement 2018 Update 1.5

Attachments in private messages now show in the post list

Social Engagement now shows attached images and videos in private messages on Facebook and direct messages on Twitter directly in the post list. To see the attachments, open the post details of a direct message that contains attachments.

Social Engagement 2018 Update 1.4

Refreshed visuals for Social Insights in Dynamics 365 for Customer Engagement

The integration of Social Insights in Customer Engagement forms and dashboards now comes with new and updated visuals. The existing charts and visuals now reflect the latest user interface of Social Engagement and inherit several settings from Social Engagement. Due to this change, we have deprecated some widgets such as Analytics Summary. You can reconfigure to remove or replace such widgets.

The steps to set up and configure Social Insights in Dynamics 365 for Customer Engagement are now available in the help center.

See which Facebook page a post is coming from and reply consistently

The post list in Social Engagement now shows on which Facebook page each post and comment was posted. Engaging on your Facebook page is now easier because the social profile matching this page will already be selected when you write a reply.

Instagram account rules are no longer possible

Due to changes on the Instagram API, we are experiencing a downgrade on data acquisition for Instagram in Social Engagement. We are currently receiving lower volumes of Instagram posts for hashtag search rules, and no comments to Instagram posts at all. Additionally, we are not receiving posts or comments for Instagram account search rules. At this time, the search rules only return partial author information.

Existing search rules for Instagram accounts don't return results anymore. Keyword search rules with Instagram hashtags continue to work as expected.

Social Engagement 2018 Update 1.3

Exclude option for author tags filter

The author tags filter now lets you exclude specific author tags from your data set.

Usability improvements for extended tweet length

Twitter extended its support for longer messages in November 2017. For most languages, the limits were the same. This update adds support for Korean, Thai, and Simplified Chinese.

Introducing compliance stream for Twitter, Tumblr, and WordPress

Social Engagement now supports retroactive deletion of posts that were acquired and then deleted in the source. Posts from Twitter, Tumblr, and WordPress are now removed from Social Engagement when the author removes them from the source.

Service and product improvements

For a detailed list of improvements and bug fixes for the latest release, see our blog.

Social Engagement 2018 Update 1.2

Let us know what you think about Social Engagement

With this update, we introduced a feedback dialog that is presented to a sample of users when they sign in to Social Engagement. We encourage everyone to provide feedback that will help us shape the service and align our priorities for future updates.

Service and product improvements

For a detailed list of improvements and bug fixes for the latest release, see our blog.

Social Engagement 2018 Update 1.1

Improved accessibility across all interfaces

With this update, Social Engagement is more accessible for all users. These changes include support for keyboard navigation, screen reader support, and overall improvements to the user experience.

New capabilities for all users:

  • You can choose to represent the data from widgets in Social Engagement in a chart or a data table.
  • You can choose to render the charts with a fill pattern or solid colors. When selecting the fill patterns, data on maps will be represented in different shapes and will not rely exclusively on color.
  • You can navigate the maps in Social Engagement with a keyboard by selecting a tab to reach the first data point on a map.
  • In activity maps, you can choose between a visual map and a data table. The map allows navigation by keyboard in cardinal directions.
  • You will experience improved navigation for post lists and post details

To learn more, see our dedicated documentation on accessibility for Microsoft Social Engagement.

Administrators now enabled to remove alert recipients

With an administrator configuration role in Social Engagement, you can now remove recipients from alerts that were configured by other users. You can search for a specific email address and then remove the recipient from all alerts that send email to that address. Additionally, you can export a list of alerts this recipient receives.

Changes for author information from Facebook pages

As of February 6, 2018, Facebook updated its API to pull data for Facebook pages. After that date, author information for Facebook posts is only available for pages that have been added as a social profile to your Social Engagement solution. The content of posts and comments, as well as enrichments such as sentiment, continue to be available for posts and comments without author information. We recommend you add page access tokens for every Facebook page as a result of this change.

Read more about the experience for Facebook pages in Social Engagement.

Service and product improvements

For a detailed list of improvements and bug fixes for the latest release, see our blog.

See also

Get started with Social Engagement
E-books and videos