Options for Unified Service Desk

The Options setting in Unified Service Desk (Settings > Unified Service Desk > Options) lets you manage global name/value pairs that are used by the Unified Service Desk components.

Manage a Unified Service Desk option

To manage the Unified Service Desk options:

  1. Sign in to Dynamics 365 for Customer Engagement apps.

  2. Go to Settings > Unified Service Desk.

  3. Choose Options.

  4. On the Active UII Options page, select New.

  5. On the New Option page, type the option name and corresponding value. Some options are available in the Global Options list. Additional global options for Unified Service Desk that aren't displayed in the list and must be entered by the administrator are described in this table.

Option Name Value and Description
HideSessionCloseButton Set the value to True to hide the close button on the session tabs. If you use this option, you should plan to provide a button or some other method to close a session. You may call the CloseSession action on the Session Tabs hosted control to close the session.
CRM UI Base Url If the URL for accessing the Dynamics 365 for Customer Engagement apps web services is different than the URL for accessing the web UI, you may need to use this option to specify an override. When a user logs in, the system uses the discovery server to determine the web services endpoints but can only imply the URL used for the UI. This option can be used to specify what the URL should be when accessing the GUI.
AutoUseExternalBrowser If this is set to True, the system will use the embedded WPF WebBrowser control until the memory reaches a threshold, and then it will switch to launching the browser in an iexplorer.exe process and attach it to the window. Warning: This option is known to have some issues with security. If you want to activate this mode, it should be thoroughly tested in the target environment. This mode is considered unsupported.
MemoryLimit Specify the value in bytes. This specifies the memory limit that the process can use (working set), before the application refuses to allocate additional browser instances. If this value is specified:

1. The OutOfMemoryThreshold option will be ignored.
2. If the AutoUseExternalBrowser option is true, the value specified in the MemoryLimit option will be the memory limit that will trigger the application to launch the browser externally.
OutOfMemoryThreshold This is a threshold value beyond which the application will refuse to allocate additional browser instances. This value is specified in bytes and is subtracted from the maxworkingset value to determine how much memory is allowed for the process. If the AutoUseExternalBrowser option is true, this will be the memory limit that will trigger the application to launch the browser externally.
MaxReplacementParameterDepth Specifies the depth to which nesting of replacement parameters can be done in an expression. Specify an integer value for this option.

Consider the following example, where you have the following replacement parameters:

Str3 = "Level 3"

Str2 = "Level 2 – [[Str3]v]"

Str1 = "TopLevel – [[Str2]v]"

If you consider, the following expression:

Value = [[Str1]]

Value would result in "TopLevel - Level 2 - Level 3".

In the above expression, the depth of the nesting of the replacement parameters is 2.

More information: Use replacement parameters to configure Unified Service Desk
GenericListener Specify a custom URL for the generic listener port. More information: Change the port of generic listener
ShowScriptErrors Specify whether to display (True) or suppress (False) script errors in webpages displayed in Unified Service Desk. If you don’t specify the ShowScriptErrors option for a Customer Engagement instance, the value is assumed to be False, which implies that the script errors aren’t displayed in the client application.
EntitySearchPageCount Specify an integer value to override the default page count (records displayed per page) value of 50 for the DoSearch action.
ClientCacheVersionNumber Enables client caching in Unified Service Desk. More information: Configure client caching in Unified Service Desk
maxNumberOfSessions Indicates the maximum number of simultaneous sessions that each user can open using Unified Service Desk client. An error message is displayed to the users when they exceed the specified simultaneous session limit. More information: Session management in Unified Service Desk
ProcessTerminationThreshold Indicates the timeout period for the duration (in milliseconds) that the Unified Service Desk monitoring process (usdmp.exe) waits before terminating an unresponsive Internet Explorer process, which also causes Unified Service Desk to become unresponsive. Valid range is between 0 and 30000. If set to 0, the Unified Service Desk monitoring process will not start and will not monitor Unified Service Desk for unresponsive behavior. if set to any other value within the range, Unified Service Desk automatically starts the monitoring process. The default value is 5000 milliseconds (5 seconds). More information: IE Process hosting method
HelpImproveUSD Enables the organization-wide setting that allows user agents to send improvement program information to Microsoft. More information: Help improve Unified Service Desk
IEProcessKeyboardShortcut For page and Standard Web Application components that use the IE Process hosting type, users can move out of the current IE Process hosted control by pressing the Alt+0 keys. If the Alt+0 key combination is assigned as a shortcut in another application, you can use the IEProcessKeyboardShortcut option in Unified Service Desk to assign a different key combination for moving out of a IE Process hosted control, such as Alt+r.
Note: We recommend that you do not include the CTRL key with the IEProcessKeyBoardShortcut because it can cause unexpected navigation in the Unified Service Desk client. This is a known issue with Windows Presentation Foundation.
PopupNavigationShortcut By default, users press the Alt+1 keys to navigate through all active notifications. Unified Service Desk administrators can use the PopupNavigationShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PanelNavigationShortcut By default, users press the Ctrl+0 keys to navigate through all active panels. Unified Service Desk administrators can use the PanelNavigationShortcut option to assign a different key combination. More information: Keyboard shortcuts for panels
IEWebPageRecovery Recovers an unresponsive Internet Explorer webpage. By default, the IEWebPageRecovery is enabled. Set the value as false to disable the IEWebPageRecovery. More information: Recover Internet Explorer process instance
IEWebPageInactivityTimeout Indicates the timeout period for the duration (in milliseconds) that the Unified Service Desk waits before displaying a message. The default value is 15000 (15 seconds). If set to 0, the Unified Service Desk disables the IEWebPageInactivityTimeout. More information: Recover Internet Explorer process instance
On-DemandIETerminationShortcut The keyboard shortcut enables you to terminate an unresponsive Internet Explorer webpage. Default keyboard shortcut is Ctrl+Alt+K. To change the default, enter in the form Key1+Key2+Key3. More information: Recover Internet Explorer process instance
Note:
1. The agent must use the keyboard shortcut as last option when the Unified Service Desk monitoring process fails to detect the unresponsive Internet Explorer process instance.
2. Using the keyboard shortcut may terminate any responsive Internet Explorer webpage, causing you to lose any unsaved work.
InternetExplorerPooling If this is set to True, you can experience enhanced performance of CRM entity page loading and faster inline navigation in Unified Service Desk. That is, the hosted control uses an Internet Explorer instance from the pool, which performs inline navigation. By default, the InternetExplorerPooling is disabled (false). More information: Performance enhancement for loading Customer Engagement app pages
TotalRecordCountLimit This value is for Unified Service Desk to determine the batch size while fetching entity records from Customer Engagement instance. The default value of the TotalRecordCountLimit in Unified Service Desk and in MSCRM_CONFIG database is 5000. More information: Configure Unified Service Desk entities
Note:
1. TotalRecordCountLimit value must be equal to the value in MSCRM_CONFIG database.
2. You must not change the default value unless the MSCRM_CONFIG database administrator changes the value.
Others This option allows you to type one of the global options listed in this table that does not appear in the Global Options list.
Option Name Value and Description
HideSessionCloseButton Set the value to True to hide the close button on the session tabs. If you use this option, you should plan to provide a button or some other method to close a session. You may call the CloseSession action on the Session Tabs hosted control to close the session.
CRM UI Base Url If the URL for accessing the Dynamics 365 for Customer Engagement apps web services is different than the URL for accessing the web UI, you may need to use this option to specify an override. When a user logs in, the system uses the discovery server to determine the web services endpoints but can only imply the URL used for the UI. This option can be used to specify what the URL should be when accessing the GUI.
AutoUseExternalBrowser If this is set to True, the system will use the embedded WPF WebBrowser control until the memory reaches a threshold, and then it will switch to launching the browser in an iexplorer.exe process and attach it to the window. Warning: This option is known to have some issues with security. If you want to activate this mode, it should be thoroughly tested in the target environment. This mode is considered unsupported.
MemoryLimit Specify the value in bytes. This specifies the memory limit that the process can use (working set), before the application refuses to allocate additional browser instances. If this value is specified:

1. The OutOfMemoryThreshold option will be ignored.
2. If the AutoUseExternalBrowser option is true, the value specified in the MemoryLimit option will be the memory limit that will trigger the application to launch the browser externally.
OutOfMemoryThreshold This is a threshold value beyond which the application will refuse to allocate additional browser instances. This value is specified in bytes and is subtracted from the maxworkingset value to determine how much memory is allowed for the process. If the AutoUseExternalBrowser option is true, this will be the memory limit that will trigger the application to launch the browser externally.
MaxReplacementParameterDepth Specifies the depth to which nesting of replacement parameters can be done in an expression. Specify an integer value for this option.

Consider the following example, where you have the following replacement parameters:

Str3 = "Level 3"

Str2 = "Level 2 – [[Str3]v]"

Str1 = "TopLevel – [[Str2]v]"

If you consider, the following expression:

Value = [[Str1]]

Value would result in "TopLevel - Level 2 - Level 3".

In the above expression, the depth of the nesting of the replacement parameters is 2.

More information: Use replacement parameters to configure Unified Service Desk
GenericListener Specify a custom URL for the generic listener port. More information: Change the port of generic listener
ShowScriptErrors Specify whether to display (True) or suppress (False) script errors in webpages displayed in Unified Service Desk. If you don’t specify the ShowScriptErrors option for a Customer Engagement instance, the value is assumed to be False, which implies that the script errors aren’t displayed in the client application.
EntitySearchPageCount Specify an integer value to override the default page count (records displayed per page) value of 50 for the DoSearch action.
ClientCacheVersionNumber Enables client caching in Unified Service Desk. More information: Configure client caching in Unified Service Desk
maxNumberOfSessions Indicates the maximum number of simultaneous sessions that each user can open using Unified Service Desk client. An error message is displayed to the users when they exceed the specified simultaneous session limit. More information: Session management in Unified Service Desk
ProcessTerminationThreshold Indicates the timeout period for the duration (in milliseconds) that the Unified Service Desk monitoring process (usdmp.exe) waits before terminating an unresponsive Internet Explorer process, which also causes Unified Service Desk to become unresponsive. Valid range is between 0 and 30000. If set to 0, the Unified Service Desk monitoring process will not start and will not monitor Unified Service Desk for unresponsive behavior. if set to any other value within the range, Unified Service Desk automatically starts the monitoring process. The default value is 5000 milliseconds (5 seconds). More information: IE Process hosting method
HelpImproveUSD Enables the organization-wide setting that allows user agents to send improvement program information to Microsoft. More information: Help improve Unified Service Desk
IEProcessKeyboardShortcut For page and Standard Web Application components that use the IE Process hosting type, users can move out of the current IE Process hosted control by pressing the Alt+0 keys. If the Alt+0 key combination is assigned as a shortcut in another application, you can use the IEProcessKeyboardShortcut option in Unified Service Desk to assign a different key combination for moving out of a IE Process hosted control, such as Alt+r.
Note: We recommend that you do not include the CTRL key with the IEProcessKeyBoardShortcut because it can cause unexpected navigation in the Unified Service Desk client. This is a known issue with Windows Presentation Foundation.
PopupNavigationShortcut By default, you can press the Alt+1 keys to navigate through all active notifications. Unified Service Desk administrators can use the PopupNavigationShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PopupEscapeShortcut By default, you can press Shift+Esc keys to set focus on the Unified Service Desk client application from the notification. Unified Service Desk administrators can use the PopupEscapeShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PanelNavigationShortcut By default, users press the Ctrl+0 keys to navigate through all active panels. Unified Service Desk administrators can use the PanelNavigationShortcut option to assign a different key combination. More information: Keyboard shortcuts for panels
IEWebPageRecovery Recovers an unresponsive Internet Explorer webpage. By default, the IEWebPageRecovery is enabled. Set the value as false to disable the IEWebPageRecovery. More information: Recover Internet Explorer process instance
IEWebPageInactivityTimeout Indicates the timeout period for the duration (in milliseconds) that the Unified Service Desk waits before displaying a message. The default value is 15000 (15 seconds). If set to 0, the Unified Service Desk disables the IEWebPageInactivityTimeout. More information: Recover Internet Explorer process instance
On-DemandIETerminationShortcut The keyboard shortcut enables you to terminate an unresponsive Internet Explorer webpage. Default keyboard shortcut is Ctrl+Alt+K. To change the default, enter in the form Key1+Key2+Key3. More information: Recover Internet Explorer process instance
Note:
1. The agent must use the keyboard shortcut as last option when the Unified Service Desk monitoring process fails to detect the unresponsive Internet Explorer process instance.
2. Using the keyboard shortcut may terminate any responsive Internet Explorer webpage, causing you to lose any unsaved work.
InternetExplorerPooling If this is set to True, you can experience enhanced performance of CRM entity page loading and faster inline navigation in Unified Service Desk. That is, the hosted control uses an Internet Explorer instance from the pool, which performs inline navigation. By default, the InternetExplorerPooling is disabled (false). More information: Performance enhancement for loading Customer Engagement app pages
TotalRecordCountLimit This value is for Unified Service Desk to determine the batch size while fetching entity records from Customer Engagement instance. The default value of the TotalRecordCountLimit in Unified Service Desk and in MSCRM_CONFIG database is 5000. More information: Configure Unified Service Desk entities
Note:
1. TotalRecordCountLimit value must be equal to the value in MSCRM_CONFIG database.
2. You must not change the default value unless the MSCRM_CONFIG database administrator changes the value.
HideConfirmationDialog The close confirmation window prevents the accidental closure of Unified Service Desk. By default the option is enabled, and to disable the option, Unified Service Desk administrator must configure the HideConfirmationDialog option in Dynamics 365 for Customer Engagement and set the value to True. More information: Configure close confirmation window.
ShowNPSDialog This option shows the feedback window to provide score and comments, and send it Microsoft. By default the option is enabled, and to disable the option, Unified Service Desk administrator must configure the ShowNPSDialog option in Dynamics 365 for Customer Engagement and set the value to false.
Others This option allows you to type one of the global options listed in this table that does not appear in the Global Options list.
Option Name Value and Description
HideSessionCloseButton Set the value to True to hide the close button on the session tabs. If you use this option, you should plan to provide a button or some other method to close a session. You may call the CloseSession action on the Session Tabs hosted control to close the session.
CRM UI Base Url If the URL for accessing the Dynamics 365 for Customer Engagement apps web services is different than the URL for accessing the web UI, you may need to use this option to specify an override. When a user logs in, the system uses the discovery server to determine the web services endpoints but can only imply the URL used for the UI. This option can be used to specify what the URL should be when accessing the GUI.
AutoUseExternalBrowser If this is set to True, the system will use the embedded WPF WebBrowser control until the memory reaches a threshold, and then it will switch to launching the browser in an iexplorer.exe process and attach it to the window. Warning: This option is known to have some issues with security. If you want to activate this mode, it should be thoroughly tested in the target environment. This mode is considered unsupported.
MemoryLimit Specify the value in bytes. This specifies the memory limit that the process can use (working set), before the application refuses to allocate additional browser instances. If this value is specified:

1. The OutOfMemoryThreshold option will be ignored.
2. If the AutoUseExternalBrowser option is true, the value specified in the MemoryLimit option will be the memory limit that will trigger the application to launch the browser externally.
OutOfMemoryThreshold This is a threshold value beyond which the application will refuse to allocate additional browser instances. This value is specified in bytes and is subtracted from the maxworkingset value to determine how much memory is allowed for the process. If the AutoUseExternalBrowser option is true, this will be the memory limit that will trigger the application to launch the browser externally.
MaxReplacementParameterDepth Specifies the depth to which nesting of replacement parameters can be done in an expression. Specify an integer value for this option.

Consider the following example, where you have the following replacement parameters:

Str3 = "Level 3"

Str2 = "Level 2 – [[Str3]v]"

Str1 = "TopLevel – [[Str2]v]"

If you consider, the following expression:

Value = [[Str1]]

Value would result in "TopLevel - Level 2 - Level 3".

In the above expression, the depth of the nesting of the replacement parameters is 2.

More information: Use replacement parameters to configure Unified Service Desk
GenericListener Specify a custom URL for the generic listener port. More information: Change the port of generic listener
ShowScriptErrors Specify whether to display (True) or suppress (False) script errors in webpages displayed in Unified Service Desk. If you don’t specify the ShowScriptErrors option for a Customer Engagement instance, the value is assumed to be False, which implies that the script errors aren’t displayed in the client application.
EntitySearchPageCount Specify an integer value to override the default page count (records displayed per page) value of 50 for the DoSearch action.
ClientCacheVersionNumber Enables client caching in Unified Service Desk. More information: Configure client caching in Unified Service Desk
maxNumberOfSessions Indicates the maximum number of simultaneous sessions that each user can open using Unified Service Desk client. An error message is displayed to the users when they exceed the specified simultaneous session limit. More information: Session management in Unified Service Desk
ProcessTerminationThreshold Indicates the timeout period for the duration (in milliseconds) that the Unified Service Desk monitoring process (usdmp.exe) waits before terminating an unresponsive Internet Explorer process, which also causes Unified Service Desk to become unresponsive. Valid range is between 0 and 30000. If set to 0, the Unified Service Desk monitoring process will not start and will not monitor Unified Service Desk for unresponsive behavior. if set to any other value within the range, Unified Service Desk automatically starts the monitoring process. The default value is 5000 milliseconds (5 seconds). More information: IE Process hosting method
HelpImproveUSD Enables the organization-wide setting that allows user agents to send improvement program information to Microsoft. More information: Help improve Unified Service Desk
IEProcessKeyboardShortcut For page and Standard Web Application components that use the IE Process hosting type, users can move out of the current IE Process hosted control by pressing the Alt+0 keys. If the Alt+0 key combination is assigned as a shortcut in another application, you can use the IEProcessKeyboardShortcut option in Unified Service Desk to assign a different key combination for moving out of a IE Process hosted control, such as Alt+r.
Note: We recommend that you do not include the CTRL key with the IEProcessKeyBoardShortcut because it can cause unexpected navigation in the Unified Service Desk client. This is a known issue with Windows Presentation Foundation.
PopupNavigationShortcut By default, you can press the Alt+1 keys to set the focus on the notification. Unified Service Desk administrators can use the PopupNavigationShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PopupEscapeShortcut By default, you can press Shift+Esc keys to set focus on the Unified Service Desk client application from the notification. Unified Service Desk administrators can use the PopupEscapeShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PopupMoveUpShortcut By default, you can press Shift+Up Arrow keys to move up from one notification to another when notifications are displayed as stack. Unified Service Desk administrators can use the PopupMoveUpShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PopupMoveDownShortcut By default, you can press Shift+Down Arrow keys to move down from one notification to another when notifications are displayed as stack. Unified Service Desk administrators can use the PopupMoveDownShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PopupMoveLeftShortcut By default, you can press Shift+Left Arrow keys to move left from one notification to another when multiple notifications are displayed. Unified Service Desk administrators can use the PopupMoveLeftShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PopupMoveRightShortcut By default, you can press Shift+Right Arrow keys to move right from one notification to another when multiple notifications are displayed. Unified Service Desk administrators can use the PopupMoveRightShortcut option to assign a different key combination. More information: Configure notifications in Unified Service Desk
PanelNavigationShortcut By default, users press the Ctrl+0 keys to navigate through all active panels. Unified Service Desk administrators can use the PanelNavigationShortcut option to assign a different key combination. More information: Keyboard shortcuts for panels
IEWebPageRecovery Recovers an unresponsive Internet Explorer webpage. By default, the IEWebPageRecovery is enabled. Set the value as false to disable the IEWebPageRecovery. More information: Recover Internet Explorer process instance
IEWebPageInactivityTimeout Indicates the timeout period for the duration (in milliseconds) that the Unified Service Desk waits before displaying a message. The default value is 15000 (15 seconds). If set to 0, the Unified Service Desk disables the IEWebPageInactivityTimeout. More information: Recover Internet Explorer process instance
On-DemandIETerminationShortcut The keyboard shortcut enables you to terminate an unresponsive Internet Explorer webpage. Default keyboard shortcut is Ctrl+Alt+K. To change the default, enter in the form Key1+Key2+Key3. More information: Recover Internet Explorer process instance
Note:
1. The agent must use the keyboard shortcut as last option when the Unified Service Desk monitoring process fails to detect the unresponsive Internet Explorer process instance.
2. Using the keyboard shortcut may terminate any responsive Internet Explorer webpage, causing you to lose any unsaved work.
InternetExplorerPooling If this is set to True, you can experience enhanced performance of CRM entity page loading and faster inline navigation in Unified Service Desk. That is, the hosted control uses an Internet Explorer instance from the pool, which performs inline navigation. By default, the InternetExplorerPooling is disabled (false). More information: Performance enhancement for loading Customer Engagement app pages
TotalRecordCountLimit This value is for Unified Service Desk to determine the batch size while fetching entity records from Customer Engagement instance. The default value of the TotalRecordCountLimit in Unified Service Desk and in MSCRM_CONFIG database is 5000. More information: Configure Unified Service Desk entities
Note:
1. TotalRecordCountLimit value must be equal to the value in MSCRM_CONFIG database.
2. You must not change the default value unless the MSCRM_CONFIG database administrator changes the value.
HideConfirmationDialog The close confirmation window prevents the accidental closure of Unified Service Desk. By default the option is enabled, and to disable the option, Unified Service Desk administrator must configure the HideConfirmationDialog option in Dynamics 365 for Customer Engagement and set the value to True. More information: Configure close confirmation window.
ShowNPSDialog This option shows the feedback window to provide score and comments, and send it Microsoft. By default the option is enabled, and to disable the option, Unified Service Desk administrator must configure the ShowNPSDialog option in Dynamics 365 for Customer Engagement and set the value to false.
EdgeSingleProcess This option combines all the processes with different domains in a single process at the run-time. Set True to enable this option.
Note:
If you set the value as False or leave the field blank, the option will be disabled. More information: Use Edge process to host web applications

This is a preview feature.
GlobalBrowserMode This option is for Unified Service Desk to determine which Hosting Type to use for hosting web applications for the entire organization. You can use this option only when you want either Chrome or Edge to host web applications in Unified Service Desk. Enter GlobalBrowserMode for the Global Option field and set Chrome or Edge as the value. More information: Use Edge Process to host web applications and Use Chrome Process to host web applications

The Edge Process feature is in preview.
ChromeEnableMediaStream This option enables webcam and microphone support for the Chrome Process while hosting web applications in Unified Service Desk. Set True to enable the access. More information: Use Chrome Process to host web applications
ChromeRemoteDebuggingPort This option enables to access and debug all the Chrome Process running in a desktop locally and remotely. Set the value field with the port number. More information: Use Chrome Process to host web applications
SingleSignOnThreshold Indicates the timeout period in milliseconds for Unified Service Desk to wait before showing a dialog to enter credentials to sign in to the Customer Engagement server. By default, the value is 5000 milliseconds. Unified Service Desk administrators can use the SingleSignOnThreshold option to provide a valid value. The accepted value range is 1000 to 60000 milliseconds inclusive. If you enter 0 as the value, then the SingleSignOnThreshold is disabled. More information: Single Sign On (SSO) for Unified Service Desk
OnBeforeCloseHandler This option enables a confirmation dialog when using Chrome Process to host web applications. When you enable this UII option and while using Chrome Process to host web applications in Unified Service Desk if you close any application and if the application has a close confirmation dialog, then Chrome Process shows a JavaScript confirmation dialog for you to take an action. To enable this option, you must add the OnBeforeCloseHandler and set the value as True. More information: Enable close confirmation dialog when using Chrome Process
ZoomInControlKey By default, you can press Ctrl + + to zoom in while using the Chrome Process to host web applications in Unified Service Desk. As an admin, you can use the ZoomInControlKey option to update additional keyboard shortcut by assigning a different key combination. More information: Set zoom in, zoom out, and zoom reset keyboard shortcuts
ZoomOutControlKey By default, you can press Ctrl + - to zoom out while using the Chrome Process to host web applications in Unified Service Desk. As an admin, you can use the ZoomOutControlKey option to update additional keyboard shortcut by assigning a different key combination. More information: Set zoom in, zoom out, and zoom reset keyboard shortcuts
ZoomResetControlKey By default, you can press Ctrl + 0 to reset the zoom while using the Chrome Process to host web applications in Unified Service Desk. As an admin, you can use the ZoomResetControlKey option to update additional keyboard shortcut by assigning a different key combination. More information: Set zoom in, zoom out, and zoom reset keyboard shortcuts
DefaultZoomLevel This option enables you to set default zoom value for Chrome Process according to your users' visual preference requirement. This option is to set for your entire organization. As an admin, you can use the DefaultZoomLevel option to a value in fraction. More information: Set default zoom value for Chrome Process
ChromeProcessPooling By default, the Chrome Process instance pooling is enabled. To disable the option, as an admin, you can use the ChromeProcessPooling option and set the value to False. More information: Performance enhancement for loading Customer Engagement app pages
BlockChromeProcessPooling With Chrome Process instance pooling, to skip the inline navigation for certain entities such as incident, account, and contact, as an admin, you can add the BlockChromeProcessPooling UII option and enter the entity names as the comma separated values (CSV). For example: incident,account,contact. More information: Skip inline entity navigation in Chrome Process pooling
BlockChromeProcessSecondInlineNavigation With Chrome Process instance pooling, to block the second inline navigation, as an admin, you can add the BlockChromeProcessSecondInlineNavigation UII option and set the value as True. More information: Block second navigation in Chrome Process pooling
AllowWebpageNavigationCertificateError This option enables the Chrome Process to ignore the certificate errors (unauthorized, expired, and invalid certificates) and allow webpage navigation. To enable this option, as an admin, you must add the AllowWebpageNavigationCertificateError UII option, and set the value as True to allow the webpage navigation for all the websites. If you want to choose few websites and don't want to allow all the websites, then provide comma separated values (CSV) of the websites for which you want to ignore the certificate errors. More information: Allow webpage navigation with unauthorized, expired, and invalid certificates in Chrome Process
ChromeAccessibilityRenderer This option enables accessibility support for the webpages and ensures the screen reader applications read the webpage. By default, the accessibility support for chrome process is disabled. Add the UII option and set the value as True to enable. More information: Accessibility support with Chrome Process
On-DemandChromeProcessTerminationShortcut By default, you can press the Ctrl + K keyboard shortcut to terminate an unresponsive Chrome Process webpage. As an admin, you can use the On-DemandChromeProcessTerminationShortcut option to update additional keyboard shortcut by assigning a different key combination. More information: Use keyboard shortcut to terminate and recover unresponsive Chrome Process instance
Others This option allows you to type one of the global options listed in this table that does not appear in the Global Options list.
  1. Select Save.

Note

Apart from these, the Options setting is also used to configure auditing and client caching in Unified Service Desk. More information: Configure auditing and diagnostics in Unified Service Desk and Configure client caching in Unified Service Desk

See also

Configure client caching in Unified Service Desk

Help improve Unified Service Desk by sending usage data

Understand Unified Service Desk concepts